Job Summary:

The Park Operations Program Manager is a member of the Park Operations Integration team at the iconic Disneyland Resort. You will manage the digital Guest and Cast experience including a wide array of Cast facing technology systems, and the systems that support in-park Guest uses such as Disney Genie+. You will be an interface between the Disney Parks Experiences and Products (DPEP) Technology/Digital Product teams and the local business operating areas who are the end-users of a variety Disney technology solutions. Specifically, you will manage the Experience Access entitlements and inventory associated with expedited attraction entry which includes Lightning Lane/Genie+ inventory, DAS Advance Inventory, Recovery, Special Programs (Club 33, VIP Tours), etc. Additionally you will ensure appropriate levels of access are maintained and audited for all functions in the Cast facing ecosystem of products, and supports documentation and training efforts related to these systems.

You will report to the Manager-Arrival/Guest Relations /Systems

Responsibilities:

• Be the integrator and liaison of technology solutions, for all Park Operations businesses including Park Arrival, Guest Relations, and Attractions.
• Manage the Experience Access processes and policies to allow the business to provide expedited attraction entry to Guests who have purchased or otherwise been entitled such access while maintaining an excellent experience for all park Guests.
• Develop and support overall inventory strategy for the Genie+ and individual purchase Lightning Lane products to balance the operational need with revenue expectations.
• Lead a team of specialists who analyze inventory, maintain reporting on essential metrics, and act as system administrators for Park Operations Cast facing systems.
• Build relationships with all operating leaders as the subject matter expert in systems that affect the Cast and Guest experience as it relates to Park Operations.
• Support the rollout of new digital products and enhancements for our Guests and Cast (i.e. Genie+).
• Communicate with and report out to attraction Production Managers frequently regarding program goals, and future adjustments.
• Provide mentorship, training, and guidance to Points of Contact (POCs) in the operating areas.

Basic Qualifications:

• 5 years of experience in operations related fields
• 3+ years of experience in a professional leadership role
• Technical skills to use a variety of technology and systems in technology-based projects
• Problem- solving abilities with an initiative to identify areas for improvement and prioritize implementation
• Skills to partner with and influence leaders across the Disneyland Resort
• Passion and commitment to diversity and inclusion, including inviting diverse perspectives, promoting an inclusive work environment and supporting workforce diversity

Preferred Qualifications:

• Experience with Genie+ and Lightning Lane
• Experience with previous attractions expedited access products such as FASTPASS and MaxPass
• Experience developing training materials or documentation for large-scale programs
• Leadership experience in multiple lines of business in Park Operations

Required Education

• Bachelor's degree (e.g., B.S. / B.A.) or equivalent practical experience.

Additional Information:

Our Benefits: Disney offers a rewards package to help you live your best life. This includes health and savings benefits, educational opportunities and special extras that only Disney can provide. Learn more about our benefits and perks at https://jobs.disneycareers.com/benefits

About Parks, Experiences and Products:

The Parks, Experiences and Products segment includes Disney’s iconic travel and leisure businesses, which include six resort destinations in the United States, Europe and Asia, a top-rated cruise line, a popular vacation ownership program, and an award-winning guided family adventure business. Disney’s global consumer products operations include the world’s leading licensing business across toys, apparel, home goods, digital games and apps; the world’s largest children’s publisher; Disney store locations around the world; and the shopDisney e-commerce platform.

About The Walt Disney Company:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise with the following business segments: media networks, parks and resorts, studio entertainment, consumer products and interactive media. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

This position is with Walt Disney Parks and Resorts U.S., Inc., which is part of a business segment we call Parks, Experiences and Products.

Walt Disney Parks and Resorts U.S., Inc. is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Disney fosters a business culture where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a rapidly changing world.