This role will support, apply and implement the Cigna change management discipline and operational readiness methodology into assigned work for Global Procurement & Third Party Management (GP&TPM) including project, program and process engineering initiatives.  Success will include, partnering with the GP&TPM Center of Excellence & Technology teams, matrix teams and project teams, supporting an operating model for delivering Change Management best practices and driving improvements in support of furthering the development of a high-functioning and efficient organization, focused on effectively supporting people through change.

Job Components

The Operational Support Lead Analyst is a service leader who will perform the following under the supervision of the Operational Support Senior Manager:

• Utilize established project and program methodology to develop change management plans for assigned projects, partnering  with other team members to drive a thoughtful and simple delivery framework and ensure alignment at all levels and all times through the project/initiative life cycle;
• Support the ongoing and continuous improvement of the Cigna change management approach, standards, tools  and methodology for sustaining change efforts, leveraging process management concepts;  
• Following the Cigna Change Management framework, this role will execute, promote and support the Cigna Change Management discipline, focusing on customer service, continuous improvement, quality, metrics and reporting, and execute these standard functions:
  • Assess & Analyze Change Impact and Readiness
  • Lead the Development of appropriate plans to support the change initiative, including : Communication plan; Leadership engagement plan; Resistance Management plan; Reinforcement plan; Transition plan; Training plan
• Working with the project manager, integrate the approved plans into the project WBS as actions/activities/deliverables and milestones;
• Execute against the approved plans, reporting appropriately on status and effectiveness;
• Design and lead effective meetings with senior executives, managers, and stakeholders as appropriate;
• Identify and work to remove barriers that slow or prevent the successful change initiative and administrative efficiency that will lead to cost containment and/or reduction;
• Work collaboratively with project team members to identify mitigation strategies, take early action to resolve issues and address cross-team impacts, working with appropriate resources including but not limited to Human Resources, Information Technology, and a variety of business units;
• When appropriate, provide direct support, consultation and coaching to change managers within other business units;
• Participate in delivery of training Change Management best practices;
• Demonstrate excellent communication skills, both written and oral, communicate effectively with senior management, process owners, stakeholders, and other audiences;
• Model effective change management skills, activities and behaviors during all work efforts;

Qualifications

• 2 or more years of organizational change management or applicable experience
• Bachelor’s degree required, MA or MS in related field a plus
• Experience supporting small to large change management initiatives
• Experience and broad knowledge of change management principles, methodologies, and best practices; certification in the Prosci® model is a plus, and required within the first 6 months of the hire date
• Proven ability to successfully and sustainably drive organizational change
• Familiarity with project management approaches, tools and phases of the project lifecycle is a plus
• Familiarity with process improvement (e.g. Lean Six Sigma) methodologies and tools is a plus
• Exceptional communication skills – both written and verbal
• Strong presentation skills, and ability to communicate effectively with all levels, including training delivery
• Demonstrated passion around customer focus and improving processes that impact customer satisfaction

This role is Flex which allows most work to be performed at home or on occasion at a Cigna office location. Employees must be fully vaccinated if they choose to come onsite.

This position is not eligible to be performed in Colorado.

About Cigna

Cigna Corporation exists to improve lives. We are a global health service company dedicated to improving the health, well-being and peace of mind of those we serve. Together, with colleagues around the world, we aspire to transform health services, making them more affordable and accessible to millions. Through our unmatched expertise, bold action, fresh ideas and an unwavering commitment to patient-centered care, we are a force of health services innovation. When you work with us, or one of our subsidiaries, you’ll enjoy meaningful career experiences that enrich people’s lives. What difference will you make?

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.