Microsoft Industry solutions group mission is to lead and serve Microsoft’s customers and partners as they realize their full potential through Microsoft software and services. Microsoft Services and its partners bring a deep expertise of Microsoft solutions - from enterprise planning to deployment and support - which helps our customers innovate to strategic advantage in their respective industries. 

Within Microsoft Consulting group, the Adoption and Change Management (ACM) and Modern Service Management (MSM) Practice is seeking an experienced Organisational Change Lead to join our team, with the successful candidate based in the UK or alternatively in one of our EMEA subsidiaries.  

The Organisational Change Lead is a non-technical architectural leadership role, specializing in leading organizational change management and adoption services for Microsoft’s enterprise customers. This role leads ACM consulting engagements across EMEA and works closely with the broader adoption ecosystem to drive high-value usage of technology and, ultimately, sticky end user adoption. In a world of consumption-based economics (driven by cloud and devices), technology usage, consumption and adoption are the new currencies. 

The Organisational Change Lead role delivers high quality adoption solutions for Microsoft enterprise customers across all industries. Consulting activities can range from a digital culture readiness assessment and change strategy / roadmap through to long-term large-scale international change programs; all centred on better enabling the Microsoft Platform and achieving maximum return on investment. This role operates at the program level and it is common for individuals to be managing and delivering multiple projects at the same time. In addition to consulting delivery, the ACM Architect also drives new work sold and supports the scoping and selling of complex ACM consulting solutions, including writing statements of work and managing risk. 

This is a senior role and requires candidates to have experience of organizational change leadership and consulting experience. To be successful in the role you will need to have a balance of practical change management consulting experience and team leadership skills. You will need to have a track record in successfully dealing with a broad mix of stakeholders ranging from end users and project personnel through to executive leaders and senior managers, and you will also need to demonstrate the ability to achieve results through influence in an ambiguous environment. Self-motivated candidates with multi-language skills who are able to work across multiple cultures in a matrix organization will be viewed highly. 

Please note - In normal times, travel is an integral part of this position and will be 25-50% of the role, as is demanded by the needs of our customers and our business. 

Responsibilities

• Pre-Sales Support 

Collaborates with internal stakeholders (e.g., Solution Architect, Account Delivery Executive, Pursuit Lead, Sales Solution Specialist) in the pre-sale process by understanding business requirements and providing industry and technical input and/or solution offerings to help shape the deal. Supports drafting proposals and/or statement of work (SOW). 

• Technical Delivery 

Provide strong leadership of ACM delivery teams, with an ability to influence high performance and collaboration between all parts of the Enterprise services organization. 

Leads meetings with customers/partners to understand business needs. Uses business, industry, and technology strategies to map customer/partner requirements to the adoption and optimization of Microsoft technology solutions. Engages others appropriately to understand and define customer requirements. 

• Understanding Customer/Partner Technical Environment 

Gathers and propagates customer/partner insights from a broad range of stakeholders as well as the main business sponsor that will help shape and form both the definition and ongoing execution of the project. Learns to Identify and evaluate industry trends (customer industry verticals, information technology [IT] industry). 

• Architecture Design and Deployment 

Leverages a structured approach to architecture projects using existing methodologies (e.g., Waterfall, Agile, Iterative) that make use of existing reference architecture and established architectural styles and design patterns. Builds and maintains an architecture description document, an architecture decisions log, and a requirements/constraints traceability matrix to ensure the rationale for the business solution's Architecture is known and understood. 

Qualifications

Required/Minimum Qualifications 

• Professional experience in driving organizational change. 
• Experience in organizational change management consulting. 
• Led a change team delivering a change program to support enterprise-level technology migration and transformation programs. 

• Experience leading technology adoption programs focused on Azure and Data & AI platform adoption programs preferred.  
• BA or BS degree in Social Science, Humanities, Psychology or Business and/or equivalent experience (MBA preferred) 
• Mandatory certification or accreditation (one or more of the following): 

• Certified Change Management Professionalâ„¢ (CCMPâ„¢) – from the ACMP 
• Prosci Certified Change Practitioner – from Prosci 

• Foundation Change Agent Certification – from Changefirst 
• Change Management Practitioner Certification – from APMG International 
• Accredited Change Management Specialist or Master – from the Change Management Institute 
• Post-graduate in Organizational Change Management or equivalent 

  

Additional or Preferred Qualifications 

• Business development and sales experience. 
• Project management experience. 
• A strong understanding of solution selling; previous experience selling transformation/change management, business change through technology, or similar consulting offerings 
• Executive-level interpersonal, verbal, written & presentation skills; strong listening & team building skills 

• Experience working with different regional cultures and within a virtual global practice team 
• An understanding of the Microsoft technology platform and previous experience in technology driven organizational change is preferred 
• Experience in behavioural economics; Agile delivery; and project management is valued 
• Solid understanding of Microsoft’s key ACM Practice solutions across the Domain organization workloads 
• Fluent in English. Knowledge of other European language would be considered as plus. 

  

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, colour, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.  We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form. 

  

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.