Responsibilities

• Support Org Management leadership by defining processes to support efficient work practices in a team environment ensuring work prioritization and distribution for maximum effectiveness
• Develop strategies to enhance efficient cycle time of incoming requests from the business
• Monitor the flow of incoming requests and distribute responsibilities through effective prioritization and workload assessment 
• Determine timelines and monitor progress to keep process completion on track and on schedule
• Communicate clear instructions to team members
• Support and lead project management activities such as task management and stakeholder management
• Develop and communicate project status, accomplishments, and achieved milestones to leadership and project steering committee
• Triage and trouble shoot incidents and systems issues and provide technical guidance to team members, client, partners, and colleagues
• Collaborate with stakeholders, clients, and partners to improve processes, drive for continued improvement in quality, efficiency, and effectiveness
• Support process and integration in Enterprise HR systems in alignment with strategic HR initiatives and analytical reporting requirements
• Develop recommendations for the implementation of processes, business rules, and tools
• Perform occasional testing of SAP and Workday business processes
• Assist with development and/or delivery of training
• Liaise with global Operational, HR Process Teams, and GHRO partners to share process, policies, and system knowledge
• Communicate with peers and partners to understand priorities, business challenges and requirements, existing and future opportunities, and overall landscape of conditions and attitudes affecting the business

Basic Qualifications

• Demonstrated ability to lead work, processes, and/or projects
• Ability to examine issues from a broad perspective, considering impact beyond immediate scope and understand the ramifications of decisions
• Demonstrated ability to drive and deliver work
• Demonstrated ability to handle confidential information
• Demonstrated problem solving and analytical skills with formulated solutions and recommendations
• Demonstrated ability to adjust and influence change in a positive, productive manner
• Strong interpersonal skills with proven ability to effectively communicate with stakeholders and partners
• Ability to manage conflict, partner, communicate professionally, be flexible, and able to prioritize and multi-task while working in a fast-paced environment
• Comfortable with ambiguity and pivoting to deliver on changing priorities
• Ability to balance and respond to competing priorities
• Proven strong written and verbal communication skills
• Possess a curiosity to understand and evolve business processes
• Exceptional attention to detail and ownership of tasks and deliverables
• Strong organizational skills
• Prior experience in HR or Workforce Management function (5+ years)

Preferred Qualifications

• Proven strong working knowledge of SAP and/or Workday
• Prior experience in leading processes with an efficiency lens
• Prior experience developing future state strategies and recommendations
• Project Management certification
• Ability to build reports or tell a story from raw data; analytical mindset

Required Education

• Bachelor’s Degree preferably in field of Human Resources, Business, or Computer Science or equivalent work experience