Support Banking Operations for Consumer Bank covering Settlements & reconciliation process

• Receive, Review and verify and process instructions through various channels
• Data entry of applications and passing of debit / credit adjustments
• Review reports to ensure audit proper on documentation, Perform control checks on document/instruction.
• Perform daily reconciliation of work items received and processed
• Liaise with offshore partners to clarify, highlight deficiencies and rectify any issues identified
• Key metrics and MIS reporting

Education: Bachelor’s/MBA

Experience:

• 1-3 years experience in banking operation, Operational process management
• Should have good comprehension skills & be attentive to details
• Should have good communication skills
• Should be able to make sound decisions based on information on hand
• Customer focused
• Demonstrated strengths across Risk/Controls and Client Excellence
• Exposure to Cards settlement / Recon process will be an added advantage

Skills:

• Knowledge of Microsoft Office Applications (Excel, Word, PowerPoint)
• Good oral and written communication skills (call outs to customers)
• Good customer service skills, service oriented
• Attention to details, high level of accuracy and productivity.
• Meticulous, with good initiative & independence, communication skills

Professional Attributes:

• Able to maintain good rapport with peers and supervisors
• Values attendance and punctuality
• Strictly observes deadlines and cut-off times

Personal Attributes:

• Good comprehension skills
• Has decision-making abilities
• Values integrity
• Organized and systematic
• Hardworking and patient

Other:

• Incumbent will be required to work in shifts that suits business requirement
• Incumbent will be required periodically to assist with system testing for technology upgrades and Business Continuity Planning (BCP).