Job Summary:

Select, supervise and train employees in their respective position to ensure safe, professional and efficient service in assigned branch. Provide leadership which results in positive employee/employer relations and a professional corporate image.

Essential Functions:

Personnel

• Recruit, interview, hire, train and discipline all product line personnel.
• Addresses complaints and resolves problems as they arise.
• Ensure fair treatment of all personnel.
• Establish and maintain high appearance standards throughout all operations.
• Practice progressive discipline with all employee performance issues.
• Ensure proper completion of paperwork for drivers including truck reports, driver logs and vehicle inspections daily.
• Ensure proper scheduling of drivers and toter/helpers.
• Conduct an annual review on each employee's job performance evaluation and submit for approval any changes to an employee's compensation.
• Adhere to all wage and hour guidelines.

Operations

• Establish priorities to meet customer service commitments.
• Monitor customer satisfaction by ensuring daily completion of routes, customer receipt of containers and pick-ups of special and missed stops. Resolve customer complaints and issues
• Assist in the completion of scheduled route audits.
• Confer with Shop Supervisor to arranging for equipment to be released from service for inspection, service and repair.
• Direct collection and disposal services to best utilize personnel and equipment.
• Establish and review productivity standards at each phase of the operation.
• Protect and preserve all assets.
• Ensure all drivers are DOT compliant.
• Be familiar with and ensure compliance with all DOT regulations.
• Enter appropriate product line productivity into operating system on a daily basis.
• Maintain inventory of supplies (i.e., gloves, Gatorade, safety equipment, etc) with authorization of Facility/General Manager.
• Gather information required for monthly fuel report.

Financial

• Assist in development and execution of an operation profit plan that includes:
• Revenue retention & growth
• Cost of operations
• Growth objectives
• Productivity standards
• Capital requirements
• Personnel needed
• Ensure Branch profit margins are met
• Follow and promote internal audit requirements

Safety

• Promote an effective safety program that seeks to prevent accidents, avoid injuries and recognize safe employees.
• Investigate accidents and prepare necessary paperwork.
• Ensure route observations are completed on a routine basis.
• Schedule, plan, and conduct safety meetings (monthly).
• Ensure proper supply and usage of all safety equipment.

Job Requirements:

Education, Training, Experience and Licensing/Certification Requirements:

• High School diploma or general education degree (GED) required.
• Associates or Bachelor’s degree preferred.
• Prior experience in the waste industry or transportation industry and/or experience driving trucks preferred.
• At least one (1) year supervisory experience OR one (1) year as a GFL Environmental Lead Driver required.

GFL Environmental is an Equal Opportunity Employer. We will make reasonable accommodations to enable employees to perform their jobs.