Role background

So… we have built this rocketship. We call it Wolt. And we’re on a mission to make cities a better place to live with the help of technology. We are best known for our food delivery platform but are now on a journey to become an ‘’everything’’ app so you can get almost anything in your city delivered to your doorstep in less than an hour.

In the Operations team, we focus on our Courier Partners and how to maintain and develop the best platform for deliveries in the cities we’re in: we ensure the right amount of courier partners to meet the order demand, by constantly developing courier partner satisfaction and smooth, scalable processes. 

As an Operations Specialist, you will be responsible for spotting opportunities and improvement areas and leading and executing various data-driven development projects across the courier partner lifecycle. For example, you could be responsible for enabling our expansion to new cities, or balancing and optimizing the supply and demand across cities in Norway. You’ll work alongside other Operations Specialists and Associates so you get to work with highly talented and energetic colleagues.
In our Operations team, no day is the same, so you need to be comfortable with change, have a strong drive to get things done, and enjoy quick execution from idea to reality.

What you’ll be doing:  

• Project management - Leading different initiatives to identify and fix issues, drive solutions, and ensure adoption. 

• Optimizing and scaling - Using data to identify & optimize processes that will help us drive operational efficiency and decrease unnecessary manual tasks and processes. 

• Measuring - Building up dashboards, KPIs and reports related to the Courier Partner lifecycle and funnel.

• Stakeholder management - Collaborating with peers and experts in HQ and other markets about best practices to develop, track, and analyze performance.

• Cross-functional teamwork - Working side by side with our Support and other teams to better understand and facilitate Courier Partner related topics and maintain a high level of service at all times.

• Product Improvement - Actively searching for new features which could improve our courier partner experience on Wolt.

Our humble expectations

• Previous experience and track record in data-driven project management, and executing different initiatives. 

• Solid analytical and problem-solving skills and advanced level in MS Office suite package. You are able to look into data and conceptualize, improve and implement ideas, KPIs, and improvements in close collaboration with your team.

• Great communication skills with the ability to structure your insights and ideas,  and present them to the leadership.

• Proactive planner and thorough thinker that is constantly looking for new ways to improve existing processes.

• Hungry to learn and able to quickly adapt to new tools, processes, fields, and information.

• Ability to inspire and pass your analytical and project management toolbox to others

• Getting things done with a can-do attitude and being comfortable in a fast-paced and high-impact environment.

• Fluency in English, and good understanding of Norwegian. 

• Analytical, economics or business-related degrees are preferred.

• Knowledge of last-mile delivery, logistics, mobility, and/or background from similar high-growth dynamic environments is a plus