ABM (NYSE: ABM) is a leading provider of facility solutions with revenues of approximately $6.4 billion and over 130,000 employees in 300+ offices deployed throughout the United States and various international locations. ABM’s comprehensive capabilities include electrical & lighting, energy solutions, facilities engineering, HVAC & mechanical, janitorial, landscape & turf, mission critical solutions and parking, provided through stand-alone or integrated solutions. Founded in 1909, ABM provides custom facility solutions in urban, suburban and rural areas to properties of all sizes — from schools and commercial buildings to hospitals, data centers, manufacturing plants and airports.

Job Title

Operations Manager

Education

High School or GED

Career Level

Manager

Category

Operations

Job Type/ FLSA Status

Salaried Exempt

Travel Required

None

Shift Type

Job Description

Responsible for assisting the Director of Environmental Services in giving direction, motivation and guidance to the Environmental Services Department to accomplish established standards to meet or exceed customer satisfaction. Position represents ABM Healthcare in its highest degree.

Essential Duties

• Leads the department  in the absence of the Director of Environmental  Services, Assistant Director of EVS, or Manager of EVS.
• Promotes a customer service mindset at all times with both internal and external customers.
• Responds to all requests from customers with a can do attitude.  Follows up on requests with a sense of urgency.
• Views everything with a process improvement mindset.
• Implements  established  department  procedures  and programs  that meet goals and ensures a clean and safe environment.
• Conducts quality  improvement inspections within assigned areas of responsibility to ensure quality and satisfaction levels are meeting and/or exceeding expectations.
• Develops/coaches department associates to ensure fullest potential is reached.
• Ensures work assignments, daily and weekly work schedules meet department and facility needs. Ensures  department  Training  Programs  and  recertification  programs  are  being  conducted  within appropriate timeframes.
• Orders and uses all supplies/equipment within the areas of assigned responsibility.
• Ensures that all ABM Healthcare Systems are in place in accordance with the Director of EVS. Leads and promotes departmental TOM/Customer Service Initiatives.
• Tours and meets with facility customers  to ensure that customer  needs  and expectations  are  met at all times.
• Reports all pertinent data to the Director of Environmental Services in a timely manner.
• Knows all procedures,  union agreements, or employee  personnel  manuals and meets all  established agency requirements.
• Maintains a safe work environment for all internal and external customers.
• Has knowledge on the use of a personal computer in a Windows  environment.
• Has knowledge of Word Processing, Spreadsheets,  and other assorted business software. Ability to accurately  review and process data and attend to detail.
• Ability to establish priorities, work independently, and accomplish  objectives without supervision.
• Ability to communicate effectively in both written and verbal formats..
• Handles varying workloads and meet changing deadlines as necessary.
• Job duties may be modified at any time.
   

Minimum Requirements

• High School Diploma or GED required, some college preferred.
• Must possess a minimum of one (1) year of proven housekeeping experience in a healthcare or hospitality setting.
• Previous management/supervisor experience.
• Experience in an environmental services, healthcare setting preferred.
• Must have knowledge on the use of personal computers in a Windows environment.
• Knowledge of Word Processing, Spreadsheets, and other assorted business software.
• Ability to accurately review and process data and attend to detail.
• Ability to establish priorities, work independently, and to accomplish objectives without supervision.
• Ability to communicate in both written and verbal formats.
• Ability to handle and resolve problems.
• Industry specific certification/license may be required.
• Remains compliant with mandatory Hospital  Education.
• Fulfills TB, Immunization,  and Employee Health  Requirements.