ABM (NYSE: ABM) is a leading provider of facility solutions with revenues of approximately $6.4 billion and over 130,000 employees in 300+ offices deployed throughout the United States and various international locations. ABM’s comprehensive capabilities include electrical & lighting, energy solutions, facilities engineering, HVAC & mechanical, janitorial, landscape & turf, mission critical solutions and parking, provided through stand-alone or integrated solutions. Founded in 1909, ABM provides custom facility solutions in urban, suburban and rural areas to properties of all sizes — from schools and commercial buildings to hospitals, data centers, manufacturing plants and airports.

Job Title

Operations Manager

Education

High School or GED

Career Level

Manager

Category

Aviation

Job Type/ FLSA Status

Salaried Exempt

Travel Required

None

Shift Type

Job Description

Employee is responsible for the direct oversight of operation as well as Catering shift supervisors, and front-line employees. Employee is further responsible for ensuring that productivity levels and customer service requirements are being met and that supervisors and front-line employees are complying with all safety, quality, and compliance standards established by the Company, by our Clients, and by regulatory authorities.

Essential Functions

• Responsible for administering and/or implementing policies, systems, programs, processes, procedures
• and/or plans throughout the locations within the station.
• Supervises and controls the warehouse as well as ground operations at all locations within the station.
• Monitor and maintain staffing levels with the assistance of the local Human Resources Department.
• Accommodate increased / decreased client staffing requests.
• Foster deep and meaningful relationships with our client representatives.
• Inspire and motivate others to do well.
• Ensure we meet financial targets through effective scheduling and time management.
• Work closely with our human resources team to recruit and retain the most customer service driven workforce in the business.
• Deliver world class training programs that ensure your team members remain attentive to each passenger’s personal needs.
• Work closely with our Safety/Quality team to execute a vigorous metric-based safety, quality, and security program.
• Champion Continuous Improvement throughout the organization
• Manage daily schedules.
• Maintain communication with Shift Managers/Supervisors to maintain optimum staffing levels.
• Effectively coach, counsel and discipline employees.
• Work with Safety Quality Manager to ensure the safety and security of the operation.
• Set positive, professional example for workforce.
• Establish and maintain effective communication and working relationships with passengers, co-workers, shift coordinators, supervisors, managers, etc.
• Comply with all safety, security, compliance and quality standards and procedures established by the Company, Clients, and regulatory authorities.
• Miscellaneous duties as assigned

Minimum Requirements

• Required previous Catering experience and Airline experience
• Required food safety training, preferably HACCP.