At Cox, we’re forward-thinking innovators who put people first. Our award-winning workplace culture is centered on inclusion and kindness, and we’re looking for people to join our mission to be a force for good in the world. Come build a better future with us across automotive, communications, the environment and more.

We want to do everything we can to keep our employees safe and healthy. Therefore, where permitted by applicable law, you will need to be fully vaccinated against COVID-19 to be considered for this U.S.-based job. Reasonable accommodations for medical and religious objections will of course be considered.

Keep reading to learn more about this opportunity to join the Cox family of businesses.

Job Description:

This position is responsible for managing the vehicle reconditioning processes supporting Manheim’s Retail Services.  Working with Recon Mgr. and/or Recon Production Shop supervisors, this position manages and oversees the vehicle reconditioning operations, placing emphasis on the highest quality standards in preparing vehicles for delivery to retail automotive dealerships. The Retail Services Operation Manager will manage all Retail Services reconditioning employees and processes to ensure all customer commitments and expectations for quality, completion, and pricing for services are met.

This position will have direct, daily management responsibility for the Retail Services operation, including Inspections, Mechanical Reconditioning, and Administration.  Other functions, such as Detail, Body Shop Operations, Photography, and Logistics, may be managed or supervised by others, in which case, the Retail Services Ops Manager will work closely with those to coordinate and ensure the required services are completed timely and to customer’s specifications as part of the overall process.

Job Responsibilities:

Responsible for setting the daily production pace of the recon team to deliver daily, weekly, and monthly against committed volumes to multiple customers.

Managing Retail Services employees to ensure maximum efficiency while maintaining quality output in accordance with Company and Customer guidelines.

Seek continuous improvement through the implementation of processes and procedures developed for the Retail Services Operations.

Manage the flow of vehicles through the Retail Services operation, providing timely reporting on the Key Performance Metrics and safeguarding the inventory assigned to the Retail Services operation.

Communicate with the Account Coordinator and the Customer on the status of inventory in process, anticipated reconditioning requirements, and estimated delivery date.

Continually monitor shop performance and adjust the assignment of employees to maximize productivity and quality and eliminate or minimize encumbrances to the process.

Determine and oversee allocation and scheduling of staffing levels to meet all customer quality and completion commitments as well as maximization of recon operations profitability.

Oversees the quality control of vehicles as established by Retail Services operational standards. 

Interact closely and frequently with Recon. Mgr. and/or Production Shop Supervisors to ensure work completed by other areas of auction’s Recon operations are completed timely and to customer’s specifications.

Ensure prompt and thorough resolution of delivery and/or quality issues.

Communicate, discuss and collaborate with Retail Services leadership and other Retail Services locations to share process improvements, efficiency gains, and best practices.

Establish and communicate production goals and work schedule assignments in a reasonable and timely manner.  Measure process efficiency and effectiveness and implement improvement strategies as needed.

Review and document quality and production metrics for all positions and implement training or other corrective measures as needed.

Educate and ensure compliance with all Inspections, Standard Operating Procedures, and Safety Guidelines.

Ensure complete and thorough employee on-boarding and ongoing training programs for employees.

Manage the purchase and maintenance of equipment, materials, and supplies required for the operation of the Retail Services facility. Control the use and consumption of supplies.

Provide and maintain a safe work environment by communicating, monitoring, and enforcing all required safety procedures and complying with all OSHA, EPA, and State or local safety and compliance regulations.

Maintain and develop Retail Services shop’s staff and their professional and technical knowledge by recruiting, selecting, orienting, and training employees.

Counsel and disciplines employees as necessary; plans, monitors, and evaluates job performance by conducting performance appraisals.

Visibly demonstrate safety commitment by following all safety and health procedures and modeling the behaviors related to such. Work in cooperation with safety leadership in support of all safety activities aligned with Safety Excellence.

Effectively leads the team at the location by setting an example in behavior, championing Cox Automotive values and ensuring that all employees are treated with respect.

Enforce all company policies and procedures related to employee and customer conduct.

Partner with various support teams (i.e. Finance, HR, MFS, Recon, Safety, Security, Sales) to ensure effective and efficient operational processes that align with company objectives and strategies and high-quality customer service and support.

Regularly required to stand, walk, reach, talk and hear.

Frequently required to stoop, kneel, crouch, bend, squat, and climb.

Perform other duties as assigned by management.

Qualifications:

BS/BA degree in related field and 5 years of related experience: or an equivalent combination of education and work experience.  High School Diploma or equivalent required

5+ years’ experience in reconditioning and/or lot operations required

Experience in the Automobile or Auction Industry a must

Strong communication and interaction skills required

Competent management and excellent organizational skills required

Valid driver's License and good driving record required

Ability to drive vehicles with standard and automatic transmissions

Excellent communication and interpersonal skills

Strong business acumen with focus on operations

Who We Are

About Cox Automotive

There’s nothing ordinary about Cox Automotive. We are people of every background driven by our passion for mobility, innovation, client success and community outreach. We make buying, selling and owning (or simply using) cars easier for everyone. Touching more than 40,000 clients across five continents, we bring together the best brands and the best teams to propel the automotive industry forward. Some of those team members work for our iconic consumer brands like Autotrader and Kelley Blue Book, while others are creating the future of automotive at industry-facing brands like Dealer.com, Manheim and vAuto.

About Cox 

We are the Cox family of businesses. We’ve been making our mark since 1898 by building and evolving world-class businesses, staying true to our values, and encouraging top talent to always look for growth and impact while building a career with us.  Our primary divisions – Cox Communications and Cox Automotive – are driving a new wave of innovation, powering smart cities with powerhouse broadband communications and pioneering greener, more progressive transportation alternatives for individuals and fleet operators.  We’re also expanding into new spaces like cleantech and healthcare to rev up our momentum toward building a better future for the next generation.  We’re looking for the talent today who will be our leaders tomorrow. Sound intriguing? Learn more about where we are today, where we hope you’ll be going with us, and the common purpose that unites us at coxenterprises.com.

Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO).  For more details on what benefits you may be offered, visit our benefits page.

Cox is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.  Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.  

Statement to ALL Third-Party Agencies and Similar Organizations:  Cox accepts resumes only from agencies with which we formally engage their services.   Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.