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Job description: Senior Associate, Operations COE - Assurance SL Support

Grade: Senior Associate

GDS & Ops COE summary:

Global Delivery Services (GDS) Region and Service Line Operations COE team provides operational and decision-making support to the Business Development leadership and to various Global Markets functions.

Our diverse teams specialize in coordinating Business Development (BD) activities, supporting Go-to-Market projects and providing operational support to the Markets and Service Line organization. The team is spread across multiple locations around the globe.

Business unit specific description - Operations COE - UK&I

As part of the Region and Service Line Operations COE Support team, the Senior Analyst would have to handle multiple responsibilities like providing support to Market Segment Managers, Project Management, Reporting & Analysis, Delivery management, Client relationship management etc for. The role requires a comparable work experience, strong skills, work ethic and attention to detail for as the team has a high focus on accuracy and timeliness.

The role also requires effective communication skills including communication over emails and Skype, aiming to support the business and its leaders, especially Partners and Senior Management, through reporting, data analysis and providing insights.

In addition to the above, you will enable Region operations by collaborating with senior leadership, fuelling strategic transformation initiatives at the Region level cutting across Market Segments, Industry Markets and Sectors, in partnership with Core Business Services Functions including Brand Marketing & Communications, Knowledge, Markets Finance, Talent, Learning & Development etc. The role warrants working across diverse teams, resources and tools that help deliver exceptional quality service to clients, win in the marketplace and support growth and profitability

Essential deliverables and processes include:

• Sales & Pipeline Reporting and Revenue reporting
• Revenue Planning support and variance analysis
• Supporting various Go-To-Market and strategic transformation initiatives (ideation, stakeholder commitment, rollout etc.)
• Assist the data aggregation needs by doing company research using internal and external sources
• High level of stakeholder engagement
• Collating action points from leadership meeting and driving their execution
• Program/ Project Coordination
• Other adhoc projects

Note: This above list of activities is not exhaustive but only give an indication of the nature of the project.

Requirements (including experience, skills and additional qualifications)

Experience and qualifications:

• Graduate / Post-graduate - (Business Administration, Finance, Information and Data Science)

with 5 to 8 years work experience in financial services industry having exposure to business process management (BPM), consulting, research and/or some corporate strategy.

Mandatory skills & attributes:

• Project coordination - Capable of engaging in effectively multiple stakeholders, understanding the objectives of their programs/initiatives

• Project Management - Basic/ Intermediate knowledge of Project Management concepts and tools

• Developing and maintaining presentation collaterals and collaboration tools, portals etc. to facilitate seamless and efficient operations

• Providing centralized PMO support to execute strategy, methodology, design, and deployment

• Excellent reporting and analytical skills - Previous experience and proven ability to read, understand and sanitize the data, build reports/dashboards and provide insights from the data, capable of identifying probable areas of automation and implementing them

• Presentation and facilitation skills - Ability to drive meetings, build presentations that interpret the data, creating valuable business insights and delivering the message to the stakeholders

• Work under minimal direction/supervision - Be accountable for projects assigned, take complete ownership and drive projects end to end

• Be responsible for review of deliverables produced by staff as part of Quality Assurance

• Business acumen and Adaptability - Capable of quickly understanding the needs of the business and be able to align with changing customer expectations

• Quick learner - Ability to grasp or quickly understand the process, objectives / intricacies of projects and move to delivery mode in a short span

• Process improvement - Identify opportunities to optimise the process for quicker TATs, better quality, more insights etc

• Attention to detail - Utmost importance to numbers, formatting etc

• Multi-tasking capability - Effective time management and prioritization

• Excellent Communication - Listening, reading, writing & speaking skills

• Experience working with Business leaders/leadership groups

• MS Office skills: Advanced level experience in Excel reporting & PowerPoint.

o Minimum Expectation:

Hands on experience in building Dashboards/Reports in Power BI

Excel - Pivot tables, look ups, filtering, conditional formatting, validation etc.

PPT - insert graphs/shapes, alignment, text justification, text margins etc.

• High degree of professionalism and integrity

Desired skills

• Strategic thinking - Identifying risk/opportunity areas and highlighting them, thinking ahead of the curve, ability to forecast outcomes to a situation & suggest appropriate solutions.

• Process automation skills using Excel VBA, Alteryx, Power Automate

• Working knowledge on data visualisation tools like Tableau, Spotfire, PowerBi etc

• Experience doing secondary research using Google and other external sources like Factiva, Company Inforgator, BoardEx, OneSource etc

• Content management - Familiar with maintenance of SharePoint, preparation of newsletters, managing surveys etc.

• Ability to manage delivery expectations of a small group of Associate level resources

• Self-motivated towards continuous learning and upskilling

• Strong interpersonal skills - Confidence, maturity & ability to build strong client relationships

• Cultural intelligence - Openness and willingness to think and work beyond own perspectives, awareness of one's own/ others cultures & impact on decisions

• Emotional Intelligence - Showing a level of sensitivity while dealing with others, possess a high emotional quotient and capability to manage one's emotions to adapt to environments

• Solution oriented - Ability to focus on solutions in case of ambiguity /uncertainties and not stuck with the problem

• Display a positive attitude, interest to learn new things, capability to work under pressure and thinking out of the box.

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