Who we are looking for:

Client Service representatives responsible for resolving queries and investigating issues from Investment Managers for funds managed at State Street

Why this role is important to us:

Perform both client facing and operational processing functions for Accounting and Custody. Research and resolve client inquires and service related requests. Escalating and directing issues for immediate remediation. On a daily and weekly basis execute many operational tasks as per deadlines.

What you will be responsible for:

• Responsible for ensuring and reviewing all the CSO requirements such as Daily/weekly recon on Cash, Stock and Income.
• On a daily basis identify failed & unmatched trades, reason for it and initiate the resolution process
• Conduct independent research to gather and record data from internal systems. Interact with various internal and external teams as required to obtain the resolution.
• Check for the cash flows, Swifts, Fax and follow up with internal/external teams.
• Answer and/or review internal and external client queries in relation to accounting and custody. Analyze the problem and obtain and evaluate information to reach sound conclusions.

What we value:

These skills will help you succeed in this role:

• Client focus: Act as a focal point of contact to maintain strong client relationship; actively participate in client meetings, and ensure team responds to client inquiries.
• Leadership Focus: Leverage experience and technical expertise to support peers globally by providing guidance and training, and fully support and participate in all aspects of employee engagement.
• Operational Efficiency Focus: Actively participate in an efficient and effective global operating model, collaborating with peers globally, and using standard technology, best practices, and optimal functions.
• Performance Focus: Provide excellent service to clients through a results-oriented mindset
• Quality & Risk Focus: Understand and minimize risk through adhering to standard and client specific operating procedures and through broad participation in the global training program. Focus on qualitative work, attention to detail with a thorough understanding of business impact and ways to minimize risk.

Education & preferred qualifications:

• Competent to Expert (Technical) / Advanced Beginner with a Bachelor’s degree or equivalent work experience and a focus in Finance or related field preferred.
• Good understanding and exposure to Capital markets.
• Reconciliation in Accounting and Custody /Trade & settlements background. Graduate and above preferably in Finance

Additional requirements

• Strong written and verbal communication skills (in English)
• Computer literate & MS Office expert
• Knowledge of SICAV funds and associated accounting
• Advanced knowledge of cycle and settlement specificities for securities and cash
• Strong time management skills
• Flexibility in re-prioritizing tasks
• Excellent Microsoft Excel and Word skills
• Ability to perform effectively to strict deadlines