About the team:

This is a meaningful role in the multidimensional environment of operations within Market Development. Market Development sits within Virgin Media O2- Business and is the team responsible for driving growth to the organisation by establishing new and digital-first revenue streams from high-growth markets like 5G, IoT, Data Analytics and Artificial Intelligence.

We are rapidly evolving from an industrial economy to a knowledge economy, and for us, that means that we need to support our business customers to adopt new technologies and absorb digital transformation to thrive and build value for society. We are exceptionally well-positioned to help every organisation accelerate digitalisation, and the Market Development team is here to make it happen.

Role purpose:

The purpose of the role is to assist with the delivery of proactive-orientated operations administration, coordinate the standard methodologies and bring proven operations structure in order to build a foundation to scale. The Operations Analyst is responsible to ensure that we keep a highly detailed admin organisation across our different departments, we enable open and agile communication between teams, and we ensure effectiveness and efficiency in our operational processes.

Key responsibilities & accountabilities

Maintain processes coherence by recording team activities such as checking compliance of the process, highlighting inconsistencies, spot potential improvements…

Proactively suggest the need for digital tools, automation of repetitive tasks.

Coordinator of Best Practices across all areas

Collecting relevant data from within the company and from internal clients

Support on repetitive tasks for the time being, until a permanent solution is established. These tasks are essential to understand from the base, processes and needs of our teams.

Reviews a company's policies, procedures and functions to find areas of improvement.

Creating databases for data storage and future access

Presenting data and recommendations to Business Ops & Strategy Lead

Tracking the progress of operational changes that are implemented across the company through key performance indicators

Essential skills, knowledge, or experience

• Knowledge of digital tools like MS Office, Task Management
• Personal or professional experience in digital environments (e.g. use to-do list apps, cloud solution to store documentation, task management (Trello, ClickUp …) etc)
• You are a person that coordinates the duties through digital tools and only uses pen and paper when there is no other solution
• You are inquisitive and have the curiosity to learn and improve
• Strong analytical and problem-solving skills
• Excellent interpersonal skills, both verbal and written
• Strong multitasking and time management
• Able to keep up to date with changes in products, services and proficiencies through self-learning and self-development – a curious learner who takes personal responsibility for their development in product & service knowledge as well as their own skills
• Excellent teammate and experience with project management

We’re looking to pay a competitive salary (depending on experience) for this position. We also offer plenty of extras to sweeten the deal, which could include things like bonuses, life assurance cover, health care and lots of flexible benefits.

We also believe a great work-life balance is important, so we’re open to considering part-time and flexible approaches to working.   Like to know more, feel free to raise it.

Please note:

• If you have any questions around the role then please email ResourceTUK@o2.com who will be happy to help
• Due to the potential conflict of interest, unfortunately we’re unable to facilitate secondments to or from Tesco Mobile
• Remember – you must notify your line manager whenever you apply for a new role, and if you are applying for a secondment, please take a look at the secondment policy available via the intranet