Job summary

The Valuation Office Agency (VOA) are the public sector’s property valuation experts and advisers with a vision to be a world-leading provider of public sector valuations. Our work is vital to the collection of over £60 billion of revenue which goes back into communities, touching every citizen and every business across England and Wales.

We champion the values of professionalism, integrity, respect and innovation. We are committed to providing a collaborative and supportive working environment that encourages every colleague to contribute, grow and excel together. With opportunities to drive your own development and growth, we empower our colleagues to succeed by ensuring support at every step of their career journey.  

Job description

Operational Support Team Officer – Role Overview

An opportunity has arisen for an Administrative Officer to join the Operational Support Team within the District Valuer Services business area. This role is fast paced and underpins the delivery of our casework to Government Clients. This is an excellent opportunity to get a sound grounding in administration while working in a friendly supportive team.

Operational Support Team Officer – Key responsibilities 

• Create case files within a digital filing system and accurately compile case documents.
• Audit and close cases in line with written processes.
• Maintain and update various databases and spreadsheets.
• Support internal and external customers and clients to access our services.
• Send and receive written and verbal communication.
• Work as part of a team to meet changing targets and priorities.
• Support managers to improve work processes.

Person specification

We are looking for a motivated individual who is customer focused and able to work collaboratively in a team. The successful candidate will be able to communicate effectively and engage with both internal and external stakeholders. With a flexible attitude and a willingness to learn, they will be able to prioritise competing work demands when working in a busy operational team environment.

Essential Criteria

• Good written and verbal communication skills.
• Have good IT and keyboard skills.
• Customer focused with good customer service skills.
• Good organisation and planning skills to work across a range of duties.
• The ability to work collaboratively with others to achieve team goals and objectives.

Behaviours

We'll assess you against these behaviours during the selection process:

• Making Effective Decisions
• Working Together
• Delivering at Pace

We only ask for evidence of these behaviours on your application form:

• Making Effective Decisions

Benefits

Alongside your salary of £26,734, Valuation Office Agency contributes £7,744 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

We offer a range of flexible working options, a generous leave allowance that starts at 25 days (increasing by a day for every year of qualifying service up to a maximum of 30 days.) and a Civil Service Pension with an average employer contribution of 28.97%.

• Learning and development tailored to your role.
• An environment with flexible working options.
• Family friendly policies including 26 weeks full pay for maternity, adoption or shared parental leave.
• Employee Assistance Programme offering comprehensive wellbeing support.
• To learn more about the extensive benefits we can offer you as a VOA employee please download our Benefits Booklet: VOA_benefits_booklet.pdf (publishing.service.gov.uk)