Job Summary:

Under the direction of the Manager of Operational Risk, the Operational Risk Specialist II (ORS-II) is responsible for identifying and mitigating risk exposure to credit union assets. The ORS-II supports operational risk functions; including fraud prevention and detection, tracking and reporting CUNA insurance claims, and supporting the physical security, information security, business continuity, and vendor management programs.

The Operational Risk Specialist II will primarily perform duties such as; reviewing transaction reports, loans, and other risk prevention systems with an emphasis of detecting, preventing, and mitigating fraudulent activity, researching and conducting investigations into fraud cases, and the review of security reports, surveillance systems, loss portfolio trends, and other data as needed.  The ORS-II also may facilitate contact with members and employees in order to verify account activity or provide recommendations and education related to fraud prevention and related topics. This position also entails the review and production of reports consisting of complex data, the processing of various credit/debit card back-office functions, the successful interrogation of various risk and financial processing systems, the support of ongoing risk related projects and initiatives, and the ability to produce complex reports, such as; criminal complaints, executive summaries, trend analysis, etc.

Due to the sensitive nature of the assigned duties, the ability to maintain discretion and confidentiality are an absolute requirement.

Principal Responsibilities:

• Conduct investigations regarding matters of theft, fraud, embezzlement, robbery, and other criminal and civil matters that impact the assets and reputation of the credit union. Manage related case- loads and file reports as needed
• Assist members, through direct contact if appropriate, with reports of fraud, providing guidance as needed, ensuring quickest possible remediation
• Monitor fraud activity as related to accounts, loans, transactions, plastics portfolio and/or other loss exposure areas.
• Take appropriate action to prevent losses to CU assets
• Supports the incident response process, including the re-issue of cards as needed.
• Monitor and maintain tracking of loss data, including reviewing and posting to applicable general ledger accounts.
• Process fraud and card disputes, including handling of close-out packages.
• Input relevant messaging and flag accounts on core and ancillary systems related to fraudulent activity and member service restrictions.
• Download, review and take appropriate action on card related reports.
• Assists with producing and disseminating training material and other communications in order to keep leadership and cast members informed regarding crime and fraud alerts, as well as possible scams affecting the credit union and its members.
• Work with branches to resolve security matters.
• Interface with law enforcement agencies as needed.
• Research and review surveillance footage related to incidents.
• Review daily reporting related to security guard activities.
• Supports the user access controls processes, including monitoring of access levels.
• Support the Manager of Operational Risk with various physical security related projects & program functions, which may also include placing service calls, interfacing with vendors, supporting accounts payable functions, collecting various reports & information, supporting the life-safety program, etc .
• Support the business impact analysis process on an annual basis.
• Assist with implementation and documentation of business continuity testing.
• Supports the overall Information Security and BC Program as needed and adheres to “Best Practices” as to protect the CU and its assets.
• Assists with conducting due diligence on prospective vendors.
• Supports monitoring of vendor performance, including interacting with vendors, vendor relationship owners, and coordinating the receipt and review of information and documentation needed for evaluation.
• Prepare and process insurance claims related to fraud, forgery, plastics portfolio and other insurable events.
• Supports the insurance renewal process by tracking and maintaining required documentation.
• Assist with the implementation and administration of the programs for fraud prevention and detection, information security, physical security, business continuity planning, and vendor management.
• Assist with internalinvestigationsand research related to potentially fraudulent employee account activity as needed.
• Prepare reporting, dashboards, and scorecards as necessary to communicate key performance indicators related to operational risk.
• Track corrective action related to operational risk and other matters as assigned.
• Assist with completion of a variety of risk assessments, including managing and tracking requested information, distributing reports, and obtaining responses from management.
• Assist with completion of a variety of third party reviews, including audits, examinations, and independent testing including managing and tracking requested information, distributing reports, and obtaining responses from management.
• As a ORS-II, act as a lead risk analyst, which may include proving leadership, guidance, and training to junior analyst, presenting information to leadership, and providing support to the Manager of Operational Risk.
• Other duties as assigned.

Qualifications (required)

• B.A./B.S. Business/Finance and/or Equivalent Experience
• 3-5 years' experience in financial services
• 2 years fraud experience
• Excellent communication skills, both verbal and written
• Strong administrative skills
• Excellent analytical, organizational, business acumen, and report writing skills
• Moderate to Advanced Skillset in Regards to MS-Excel
• Computer Skills and/or Bank Processing Systems
• Ability to handle multiple assignments concurrently
• Organizational and time management skills a must
• Ability to build and maintain strong, collaborative relationships with business partners and other risk management functions.
• Excellent communication skills, both verbal and written
• Strong administrative skills
• Excellent analytical, organizational, business acumen, and reporting writing skills
• Ability to be a team lead, provide guidance and training to junior teammates, and present information as needed
• Team oriented and focused on "The Mission."

Qualifications (preferred)

• Certified Fraud Examiner
• Other related certifications a plus