Operational Excellence Manager

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Regular or Temporary:

Regular

Language Fluency:  English (Required)

Work Shift:

1st shift (United States of America)

Please review the following job description:

The Operational Excellence and Transformation team (OpEx) is an independent, dynamic group of entrepreneurial consultants that empowers our business partners to accelerate and innovate. We pride ourselves on our people focused and purpose driven culture. Our team comes first, and your ideas matter. We are looking for talented professionals with shared values of growth, innovation, initiative to join us.

Within the Truist Banking Operations division, the OpEx team ensures ongoing business and operational vitality by applying our business and operations expertise across people, process, and technology dimensions.

To drive continuous execution and efficiency, our team partners with Operations lines of business to develop and deliver the most strategic transformational initiatives. We leverage capabilities across four functions to deliver operational transformation and advisory services:

- Transformation Teams: Lead the highest impact integration and transformation initiatives for banking Operations as a strategic partner, not just as a project manager
- Business Intelligence & Reporting: Expand and harmonize an executive view of operational metrics and reporting infrastructure to enable data driven decision making and continuous improvement
- End to End Optimization & Strategic Enablement: Accelerate stronger execution, change management, and client experience to drive continuous improvement for operational sustainability
- Talent and & Communication: Lead human capital management initiatives and programs to support and enable our teams across Banking Operations

All roles within our team are linked into transformation and integration efforts along the above functional areas.

Following is a summary of the essential functions for this job.  Other duties may be performed, both major and minor, which are not mentioned below.  Specific activities may change from time to time.  

1. Overall accountability for final deployment and delivery on key initiatives. Provides oversight and ensures overall quality of junior teammates' key project management tasks and delivery.

2. Key decision maker for opportunities and solutions, leveraging business context to craft strategic, long-term effective solutions. Ability to 'connect the dots' across discrete work efforts

3. Provides value to initiatives beyond initial remit via individual contributions, teammate contributions, and additional methodologies

4. Resolving escalations and roadblocks prohibiting identified scope; resolving and escalating identified risks and enabling cross-functional alignment

5. Implementing developed process-oriented solutions, partnering with teammates to ensure adequate change management and adoption across all levels of the organization

6. Facilitating and building relationships internal and external to the business unit to ensure initiative success. Uses relationships and well established brand to support other teammates

7. Coordinating across adjacent work streams to ensure coordinated transformation and optimization

8. Able to consistently and effectively manage, lead, and motivate a team. Partners with peers and leaders to create opportunities for others to develop skills and expertise

9. Functions as a SME within their LOB and displays mastery of industry specific knowledge

10. Ability to take abstract questions and issues and structure them into manageable, specific work streams and deliverables with strong proficiently

QUALIFICATIONS

Required Qualifications:

The requirements listed below are representative of the knowledge, skill and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. College Degree or equivalent education, or commensurate training and work-related experience

2. Proficiency in Microsoft Office Suite (PPT, Excel, Visio)

3. Excellent organizational, written, and verbal communication 

4. Ability to work in a fast paced, highly complex, results driven environment

5. 5+ years of Financial Services Experience, focused in consumer banking and/or lending

Preferred Qualifications:

1. Advanced degree in Business, Finance, Economics

2. 5 years experience in the consulting industry

3. Deep knowledge of with operational and technical environments of financial institutions, including knowledge of applicable banking laws and regulations

Truist supports a diverse workforce and is an Equal Opportunity Employer who does not discriminate against individuals on the basis of race, gender, color, religion, national origin, age, sexual orientation, gender identity, disability, veteran status or other classification protected by law. Drug Free Workplace.

Thank you for your interest in Truist! BB&T and SunTrust have come together in a transformational merger of equals to create Truist, the premier financial organization in the country. You may notice references to our legacy company names, BB&T and SunTrust, in places throughout this site. All such references should be understood to refer to Truist moving forward while we continue to transition to the Truist name.