POSITION SUMMARY

As the Operating Effectiveness Advisor, you will be responsible for the development and ownership of strategies that drive cost savings and operational efficiencies to the Small Parcel Network team.

What you will do:

• Proactive and autonomous management of projects with minimal guidance from leadership. Projects to be led include: 
  • Reducing returns/damages to our pharmacy through innovative solutions
  • Developing pilots for alternate delivery methods that will reduce inflation pressure from our carriers
  • Creating and owning member experiences involving shipping of their medications. Develop omni-channel solutions to inform members and provide guidance on the order status.
• Develop and maintain relationships with leadership within our pharmacies and external carriers.   Collaborate with cross functional partners and stakeholders.  
• Responsible for various initiatives for the small parcel network including, but not limited to, resolving issues with package delivery
• Demonstrated comfort retrieving data/providing insights to leadership to aid in decision making using various systems and tools.

Key Qualifications

• BA/BS degree preferred
• 3-5 years relevant experience in related industry - i.e., operations, business, supply chain
• Project/program management experience
• Experience managing client and/or vendor relationships preferred
• Strategic acumen, intermediate to advanced problem solving and critical thinking skills
• Excellent communication (oral and written) and presentation skills
• Ability to manage data and analytics and present technical findings to non-technical audience
• Ability to thrive in an ambiguous, change oriented environment managing competing timelines/deadlines
• Advanced Excel skills
• Experience with Teradata, SQL, Tableau preferred

This role is WAH/Flex which allows most work to be performed at home. Employees must be fully vaccinated if they choose to come onsite.

This position is not eligible to be performed in Colorado.

About Cigna

Cigna Corporation exists to improve lives. We are a global health service company dedicated to improving the health, well-being and peace of mind of those we serve. Together, with colleagues around the world, we aspire to transform health services, making them more affordable and accessible to millions. Through our unmatched expertise, bold action, fresh ideas and an unwavering commitment to patient-centered care, we are a force of health services innovation. When you work with us, or one of our subsidiaries, you’ll enjoy meaningful career experiences that enrich people’s lives. What difference will you make?

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.