What’s the role about?

This is an exciting opportunity for a self driven, proactive Optimisation Specialist with extensive analytical experience to join the Waitrose eCommerce Optimisation team.  This is a small and vitally important team who are accountable for focusing on optimising the day to day experience of the customer on the Waitrose website, and is the centre of excellence for broader online optimisation.

What will you be doing?

• Responsible for shaping, managing and champion personalisation & segmentation across all eCommerce websites delivering the business commercial/strategic goals. 

• Direct and manage the ongoing personalisation of all parts of the product, aligned to the commercial/ strategic business goals.

• Optimise personalised execution of stakeholder campaigns and projects of new initiatives, to maximise customer experience and business benefits

• Deliver a consistent personalised and segmented approach across all websites as well as engage a wider stakeholder group to ensure collaboration and alignment of shared goals (Ecommerce, Marketing, Design, IT Development & Support) for personalisation.

• Ensure all projects are delivered collaboratively and in such a way as to deliver ongoing success by working closely with key stakeholders (Internal and External).

• Upskilling and inspiring a team of stakeholders to maximise ROI from the existing personalisation and segmentation capability.

• Provision of consultation on personalisation and segmentation to business stakeholders to deliver commercial goals.

What you'll have 

• Significant online personalisation and segmentation experience

• Extensive ecommerce experience

• Grocery retail experience

What else could you bring?

• Working knowledge of Monetate would be an advantage

• Power user of Google Analytics

Please note: 

• As a business we encourage flexible working. We have a number of different ways to work flexibly, so at your interview feel free to talk about what flexibility means to you. There are no guarantees, however, examples of how our Partners already work flexibly include part-time, job share, home working and compressed hours

• We occasionally close vacancies early in the event we receive a high volume of applications. Therefore, we recommend you apply early .

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