Our International business has the exciting job of bringing our famous clothing, food and home products to over 32 million customers worldwide. Collaborating with our partner businesses, different countries and cultures, you'll work with colleagues around the world to help us reshape International as we know it.

Our ambition is to more than double International retail sales online, so there's never been a better time to join the department and make your mark as we continue to build inclusive and diverse relationships, and put the business and our colleagues at the forefront of every decision we make!

M&S is a leading British retailer bringing quality, great value clothing, homeware and food to millions of customers around the world.

We have a significant International presence with over 430 stores in 36 territories across Europe, Middle East and Asia. We are now also trading online in over 100 markets globally.

We have a team in place who share some impressive International experience and have created a clear strategy to deliver ambitious goals. We have the benefits of being a smaller team with opportunities to lead and freedom to innovate. There is a lot to do and we’d like your expertise. This is why we continue to hire driven individuals who bring the right commercial expertise and positive attitude to M&S.

Role Objectives

As an International Online Trading Manager, you will be responsible for driving online retail sales and profit across our International D2C Flagship (store) markets globally. Growing these markets is key to our International strategy, and we’ll be looking for you to develop and execute the online trading strategy required to capture the opportunity and grow market share. In return, you can expect outstanding personal development, plenty of leadership exposure and to thrive in a vibrant, collaborative, and sociable division.

Key accountabilities

General

Act as the key online trading point of contact for International D2C Flagship (store) websites.

Report weekly performance to the Head of Trading and lead Monthly Business Reviews (MBR) with partners.

Lead and own weekly alignment meetings with Marketing, Merchandising, and Franchise teams.

Work with offshore Merchandising and Production teams to maintain site standards and execute briefs.

Sales

Develop and implement a strong localised and commercial full price strategy.

Execute an omnichannel pricing and promotional strategy across all markets through strong collaboration.

Collaborate with Marketing team and partners to deliver successful campaigns through optimised media activity.

Create robust annual retail sales budget plans by market with Traffic, Conversion and AOV targets.

Provide retail sales forecasting by week and day to Operations, Finance and Marketing stakeholders.

Profit

Probe monthly P&Ls to identify key risks and opportunities.

Develop actions to improve Gross Selling Margin (GSM), and reduce Duties, Marketing, and Logistics costs.

Customer

Review weekly Net Promoter Score (NPS) customer commentary and react to feedback to drive improvements.

Collaborate with Operations team to improve the customer proposition by market including delivery, returns, and payment options.

Maintain strong competitor awareness across campaigns and customer proposition.

Key skills

Self-motivated, well organised individual.

Strong communication skills and collaborative approach.

Commercial thinking and passion for trading

Experience in forecasting and delivering commercial targets

Strong problem solver and innovator

Interest in optimising existing processes and driving efficiency

Comfortable with entrepreneurial, rapid growth and changing environment

Previous digital / omnichannel experience desirable.

Experience with Salesforce Commerce Cloud, Adobe Analytics and Jira desirable

Key relationships and stakeholders

Franchise Partners and Owned Subsidiaries

Ecommerce Trading, Marketing, Operations & Logistics

Franchise Partner Management

Commercial Planning & Merchandising

Wider International Leadership

This is an excellent opportunity to join us at an exciting time of change and transformation! In exchange for your experience, we will reward you with a competitive salary and market leading benefits package.

Interested? Apply here!

Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact. We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process. Applicants with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation either by phone on 0345 300 3725 or by email recruitment.online@marksandspencer.com, so we can make alternative arrangements for you.