WHAT YOU’LL DO

As an Onboarding Specialist for Abbott CRM, you will deliver a superior new hire experience by providing exception service while maintaining quality throughout the onboarding process for both internal and external hires. In this high-volume role, you will ensure the completion and accuracy of all new hire processes and tasks, according to the policy and guidelines, while maintaining data integrity.  In providing this support, the Onboarding Specialist will interact with new hires, Recruiting, Hiring Managers/Executives and other Commercial cross functional teams as needed. The role requires time management skills and the ability to be productive in a high hiring volume environment.  This position will work in a fast-paced environment and will provide concierge type service to our new team members and will need to toggle between multiple systems effectively.

JOB DUTIES
 

• Ensure all new field reps and managers have a positive on-boarding experience

• Work with and coordinate among different internal departments to ensure new hires get set up properly (IT, Recruiters, HR, Finance, etc.)

• Order and provide written follow up on new hire resources (computers, phones, programmers, and other essential items)

• Liaison with cross functional teams and Field based employees to ensure efficient onboarding for the Commercial organization

• Facilitate and teach onboarding content during orientation days for all new field reps and managers

• Schedule new hire field training activities with managers and physician training sites.

• Answer new field rep and manager requests for help and provide direction in a timely manner

• Manage large amounts of incoming calls

• Identify and assess new field rep and manager’s needs to achieve satisfaction

• Build sustainable relationships of trust through open and interactive communication

• Handle complaints, provide appropriate solutions and alternatives within the times limits and follow up to ensure resolution

• Keep and provide records of new field rep and manager interactions

• Provide weekly written follow up communications on new hire progress to sales training, management, and senior leadership

• Change and update written materials for new field-based reps and managers as information changes

• Performs general administrative duties as assigned which may include coordination of travel arrangements, completing expense reports, telephone support, and special projects

• Performs other related duties and responsibilities, on occasion, as assigned

EDUCATION AND EXPERIENCE YOU’LL BRING

 

• Effective oral and written communication skills with a commitment to customer service

• Ability to analyze and interpret data and make independent decisions and judgments

• Ability to use spreadsheet, database, and/or presentation software.

• Enjoy teaching and be able to educate over the phone

• High attention to detail and documentation skills and Quality

• Positive attitude

• Strong coordination and triage skills

• Able to maintain strict confidentiality

• Multi-task oriented and solutions driven

• Ability to meet deadlines on multiple assignments/projects and operate with a sense of urgency as required

• Ability to manage multiple assignments and track the progress of each one

• Exhibits strong organizational skills

• Occasional or Regularly scheduled overtime is a requirement of this position.

• Ability to maintain regular and predictable attendance.

• Computer proficient with advanced capabilities to utilize MS Word, PowerPoint, MS Project and Excel.

• Possesses excellent judgment and initiative to make independent decisions.

WHAT WE OFFER

At Abbott, you can have a good job that can grow into a great career. We offer:
 

• Training and career development, with onboarding programs for new employees and tuition assistance

• Financial security through competitive compensation, incentives and retirement plans

• Health care and well-being programs including medical, dental, vision, wellness and occupational health programs

• Paid time off

• 401(k) retirement savings with a generous company match

• The stability of a company with a record of strong financial performance and history of being actively involved in local communities