Key Accountabilities: 
•    Accountable for efficient and accurate arrangement of OH appointments for new entrants, contractors and employees and for processing referrals to OH (including Medical Assistance Programme) 
•    Alongside other OH Administrators you will be accountable for day to day organisation of clinics in your area of responsibility, ensuring the best use of time for the clinician and the employees attending
•    Be the first point of contact for all colleagues/customers attending Occupational Health, guiding them through administrative tasks
•    Responsible for dealing with high volume of customer enquires over the phone and face to face, ensuring customer queries are answered and prioritised.
•    Undertake accurate and detailed file management and record keeping including electronic records 
•    Accountable for assistance with monitoring of Drugs and Alcohol Advice and Treatment Service (DAATS) clients, e.g. carrying out breathalysing 
•    Providing an excellent customer service while providing reception cover to the Occupational Health department 
•    Responsible for the management, organisation, prioritisation and accuracy of their own workload.

Knowledge, Skills and Experience
Knowledge,

•    Sound knowledge of Windows NT including Excel, Outlook and Windows (Essential)
•    Knowledge of SAP (Desirable) 
•    Understanding of data protection and medical confidentiality requirements.
•    Knowledge of Medical Administration

Skills
•    Excellent interpersonal and communication skills with strong customer service experience  
•    Competent in numeracy and written English; accurate with strong attention to detail
•    Ability to problem solve proactively 
•    Ability to organise, prioritise and multi-task, meet tight deadlines and work well under pressure 
•    Ability to demonstrate partnership and team working; customer focus; influence and effective communication (in writing, via the telephone and face to face) 
•    Ability to triage referrals to OH following guidance based on risk 
•    Ability to communicate outcomes based on application of guidance which may disappoint receiver
•    Ability to resolve challenging issues

Experience
•    Previous medical administrative experience 
•    Previous face to face customer experience 
•    Experience of SAP or similar database operation 
•    Experience of working within a health care orientated environment

Equality and Diversity 
We are an equal opportunity employer and value diversity. We do not discriminate on the basis of race, religion, ethnicity, gender, sexual orientation, age or disability status.
On this recruitment campaign, as part of TfL’s continuing commitment to be an inclusive and equal opportunity employer we will be removing personal identifiable information from CVs and covering letters that could cause discrimination.

Benefits

In return for your commitment and expertise, you will enjoy excellent benefits and scope to grow.  Rewards vary according to the business area but mostly include:
•    Final salary pension scheme 
•    Free travel for you on the TfL network 
•    A 75% discount on National Rail Season Ticket and interest free loan 
•    30 days annual leave plus public and bank holidays
•    Private healthcare discounted scheme (optional) 
•    Tax-efficient cycle-to-work programme
•    Retail, health, leisure and travel offers 
•    Discounted Eurostar travel