Officer Chat Operations

Officer Chat Operations

Job Overview

Location
Pune, Maharashtra
Job Type
Full Time Job
Job ID
74765
Date Posted
1 year ago
Recruiter
Aarav
Job Views
382

Job Description

  • Utilizes a chat platform to respond to service inquiries from customers and provide a comprehensive resolution to the complaints/queries
  • Follow-up on all customer requests via chat and email
  • Maintains detailed knowledge of product and service offerings to customers
  • Analyzes risk areas and identify solutions to meet customer's needs
  • Ensuring Information security for sensitive data
  • Helps to teach our customer how to self-service through our internet website
  • Balancing NPS and ensuring a positive customer experience while managing/minimizing operating losses
  • Accurate reporting of MIS/Timekeeping
  • Undertake other assignments/projects as given by the Team Lead/Manager
  • Apply professional attitude and image for all internal and external customers
  • Liaising with various departments and also do account level system maintenances while resolving customer queries/complaints

    Qualifications-External:

  • Overall 0 - 3  years of relevant experience
  • Sound presentation and analytical skills
  • Strong problem solving skills and detail-oriented

    Preferences:

  • Must possess excellent PC and keyboarding skills (30 WPM – typing speed; 90% accuracy)
  • Must possess good verbal and written communication skills to include proficiency with grammar, spelling and punctuation
  • Must possess good analytical skills
  • Courteous with strong customer service orientation
  • Dependable with proficient attention to detail
  • Persuasiveness and a willingness to resolve customer queries
  • Must possess superior observation skills and the ability to function in a fast-paced environment where standards of quality and timeliness are established
  • Must possess procedure driven judgment in order to find the best solution to an issue
  • Must be goal oriented

    Preferred personal attributes:

  • Highly motivated & self-driven
  • Result orientated
  • Customer orientated
  • Analytical thinking

    Shift of operations:

  • US Day/India Night - Rotating shift with work on Saturday/Sundays. 5 day work week

Job ID: 74765

Tags

Permanent Officer Chat Operations Temporary Part Time Full Time Internship Freelancer Hour Day week Month Year
Company Details

Citi

  • Delhi, NCT
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