Exciting cloud offerings that deliver innovative outcomes do not create themselves. The NPI Services Program Manager role within Dell Technologies Services ensures projects run seamlessly, from start to finish. Our team manages projects or leads others managing projects — ensuring cross-functional teams work collaboratively and effectively. We oversee planning, readiness, track project activities and communicate milestones to key stakeholders.

Join us as a NPI Services Program Manager on our Dell Technologies Services Portfolio team in Austin, TX or Remote USA to do the best work of your career and make a profound social impact.

What you’ll achieve

The NPI Services Program Manager leads the planning & implementation of Service capabilities for APEX Cloud offers.

You will:

• Represent all of Dell Technologies Services to product management and engineering at both the executive and core team levels

• influence and collaborate with both Product Groups (PG) and Dell Technologies Services teams to accelerating strategic programs critical to our success

• Track delivery of Services requirements and defining support strategy along with readiness plans

• Lead the Services Extended Team (SET) for assigned programs, ensuring functional groups receive all pertinent information.  inspire cross-functional team to create quality deliverables aligned with release schedules

• Establish and ensure compliance and governance of program KPI/goals and objectives through data and reporting through the offer/products lifecycle

• Communicate status, plans and risks to management using Planview as well as executive level program summaries that deliver clear, effective communications

Take the first step towards your dream career
Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:

Essential Requirements

The ideal candidate will have demonstrated capability to handle multiple programs in a fast-paced environment and the following:

• Relevant experience in the areas of services delivery and operations, program management, and customer relations

• Knowledge of product/offer fundamentals and competitive industry, marketplace

• Strong verbal and written communication skills

• Ability to develop and present information to individuals, managers, and executives

• Strong initiative and ability to work in a self-directed environment

• Ability to multi-task in a dynamic environment

• Ability to build effective global cross-functional teams throughout Americas, EMEA, and APJ

Desirable Requirements

• Bachelor's degree or comparable work experience in lieu of education required. Typically, 8-10 total years of relevant work experience required

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