We’re supporting our clients as they adapt to a new world in the wake of COVID-19. We’re now recruiting for roles which will help our clients to deliver vital services and to resume business wherever possible.

The job is required to provide first line service support for a range of communications equipment currently deployed within the Emergency Services customer base. The equipment is located within Emergency Services control rooms and within Emergency Services vehicles. 

The role will be geographically based within an established team and will initially entail working alongside experienced staff and then migrate to working solo. The role's primary focus is on Incident Management and restoring service as quickly and effectively as possible. The successful applicant will join an established service support team based in the relevant geographic area looking after Communications Command and Control systems, infrastructure and terminals.

Job title:

North West Field Service Engineer

Job Description:

What you will be doing:

A Field Service Engineer is assigned to a specific geographical area but may be required to support incident, change, release and problem Management activities in any area. The Field Service Engineer will remain contactable via telephone and pager during working hours including on call hours.

When attending site, the Field Service Engineer will remain polite, courteous and professional at all times. They will ensure that they comply with any local access, Health and Safety or security rules in place. 

The successful applicant will be expected to be self-sufficient and able to work on his own initiative, they will be required to be articulate and able to communicate with customers at all levels. Shift work and “On Call” requirement is a key element to the role, with a need to work outside of “normal working hours” due to 24/7 Service Delivery requirements of Capita customers. The candidate will be assigned tasks via a 24hr Service Desk/NMC and will maintain communications to ensure incidents are updated in accordance with SLA and Company procedure.

The role is largely reactive and will involve the candidate working with their peers to plan and schedule tasks in an efficient manner.

• Digital Radio Network LAN based equipment with Gateways to the Airwave Service.

• Digital recording equipment.

• Diagnosis and repair of vehicle mounted communication equipment including Voice, Data and AVL equipment within Emergency Service vehicles.

• On site diagnosis, repair and maintenance of all supported communication systems – hardware/software. Including - Integrated Communication Control Systems (ICCS),

• Touch Screen PC based Operator Positions, Servers, Switches, Routers and PABX.

Once established, the candidate will join the on-call rota - responsible for supporting 24x7 contracts. Capita product training and regional specific training will be provided. Onsite support assistance to the 2nd line Communications Support Team. The role will involve working in varied environments including Emergency Control rooms, Server rooms and Emergency Service vehicles.

About Capita Secure Software and Technology.

What we're looking for:

• Hardware test and Measurement

• Windows 7, 8 and 10 Professional

• IP/Data Comms

• Customer Facing Skills

• Valid UK Driving licence

• Windows 2008, 2012 and 2016

• Hypervisor and Virtual Machines

What’s in it for you?

• A competitive basic salary + shift allowance

• 23 days’ holiday (rising to 27) with the opportunity to buy extra leave

• The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice

• Company car

• Company matched pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks…and plenty more

• Voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel and technology

• Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform

You’ll get the chance to follow your chosen career path anywhere in Capita. You’ll be joining a network of 63,000 experienced, innovative and dedicated individuals across multiple disciplines and sectors. There are countless opportunities to learn new skills and develop in your career, and we’ll provide the support you need to do just that. Our purpose is to create a better outcome for you.

What we hope you’ll do next:

Choose ‘Apply now’ to fill out our short application, so that we can find out more about you.

We’re an equal opportunity employer, which means we’ll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we’re committed to creating an inclusive environment for all employees.

All interviews, assessments and background checks will continue to take place online, to completely remove the need for face-to-face contact. All Capita colleagues who can work from home should do so; and where it is not possible for colleagues to work remotely, we have taken important steps to protect those working from Capita’s offices. Social distancing, enhanced hygiene and safety measures are already in place at all Capita locations that are open to protect our colleagues and manage the risk of COVID-19. The welfare of our people is of paramount importance to us, and we’re doing everything we can to keep our colleagues and customers safe during this time.