We  are  currently  looking  to  recruit  a Noise Nuisance Technical Officer to provide technical professional services with the overall aim of protecting and improving the health and wellbeing of every resident, worker and visitor within the Borough. In this role you will deliver duties in order to regulate and deliver a comprehensive service in accordance with legal requirements and established governance processes and procedures.  You will undertake and own a case load at increased level of complexity and develop knowledge for the better execution of the Section’s duties and service provisions.

What you will be doing:

• Undertake the investigation of service requests and identify contravention of legislation and corrective action to be taken. This will include taking the appropriate action in line with the relevant policies, procedures and legislation in relation to appeals, infection, accidents, risk or other circumstances within the general purview of the section. Inspect or visit vehicles, stalls, plant or equipment

• Carry out the enforcement of legislation and other powers in a timely and efficient manner, as may be required in line with service and statutory legal guidelines.  This will include the presentation of evidence at legal and other quasi-judicial hearings. Initiate legal action where appropriate advising the Legal Service of technical considerations and contraventions

• To recommend legal action such as prosecutions in line with service and statutory legal guidelines. 

• To prepare reports, licenses, statements, correspondence, briefs, plans and statistics as required and to keep a daily record of work undertaken

• To serve legal notices on persons creating statutory nuisances including making decisions on-site as may be appropriate

• Where necessary obtain warrants from J.Ps. to enter and seize equipment, ensuring its safe transport and storage.  To act as lead officer in making decisions and in coordinating these duties on behalf of the service

• To undertake or assist in the investigation of service requests, appeals, objections, complaints, accidents, contraventions and licensing requirements or other circumstances within the general purview of the section

• To be responsible for successfully completing caseloads with minimal daily supervision or guidance

• To contribute to the formulation of best practice and assist in the drafting of technical procedures and recommending service improvements falling within their area of work

• To provide advice, information, support to internal/external staff as required on the operation of the service

• To lead in using tact, persuasion and assertiveness skills to defuse highly confrontational situations and to achieve reductions in noise and other nuisances and resolve complaints

• To act as lead officer when mediating between complainant and offender in sensitive and/or highly charged climates and in difficult environmental situations

• Liaise with officers within Regulatory Services, council services, outside organisations, companies and individuals in order to deliver an effective Service

• Keep up to date with changes in legislation, policies, attitudes and techniques relevant to their service groups

• Assist at meetings, working parties, public meetings, exhibitions or demonstrations

What we’re looking for:

• Existing technical knowledge of the relevant areas of Regulatory Services or the ability to develop technical knowledge

• Experience of taking enforcement action

• Ability to accurately draft legal documents

• Competent user of Microsoft Office specifically Word, Excel, PowerPoint, and Outlook

• Able to successfully work as part of team and deliver effective team results

• Strong interpersonal skills and able to challenge, support, influence and engage management and peers

• Ability to take responsibility for resolution of issues

• Is self-motivated and able to work under pressure to meet deadlines and targets whilst producing work to a high standard

• Able to progress sometimes complex projects in a timely manner accurately and in accordance with the relevant legislation and guidelines

• Ability to plan and prioritise workloads with a minimum of supervision and achieve regular and consistent outputs and performance targets

• Excellent interpersonal and negotiation skills and able to communicate clearly both verbally and in writing with a wide range of contacts and to deal with difficult or complex issues

• Ability to work effectively in a political environment and communicate and respond  to councillors, senior managers, staff, external partners and interest groups in a way that establishes confidence, credibility and trust in the Service

• A clean driving licence and access to own car is essential

About Local Government Services

At Government Services, we’re transforming the way governments and local councils serve the public. We’re using technology, innovation and domain knowledge to improve services and deliver savings. Our teams are answering 30,000 emergency service calls every day and our Ultra Low Emissions Zone is helping Londoners breath cleaner air. Join us and discover better as you keep the country running smoothly.

What’s in it for you?

• A competitive basic Salary

• 23 days’ holiday (rising to 27) with the opportunity to buy extra leave

• The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice

• Company matched pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks…and plenty more

• Voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel and technology

• Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform

You’ll get the chance to follow your chosen career path anywhere in Capita. You’ll be joining a network of 63,000 experienced, innovative and dedicated individuals across multiple disciplines and sectors. There are countless opportunities to learn new skills and develop in your career, and we’ll provide the support you need to do just that. Our purpose is to create a better outcome for you.

What we hope you’ll do next:

Choose ‘Apply now’ to fill out our short application, so that we can find out more about you. If you have any questions you’d like to ask before applying, you can contact Charlotte Barnett @ charlotte.barnett@capita.co.uk

All interviews, assessments and background checks will continue to take place online, to completely remove the need for face-to-face contact. All Capita colleagues who can work from home should do so; and where it is not possible for colleagues to work remotely, we have taken important steps to protect those working from Capita’s offices. Social distancing, enhanced hygiene and safety measures are already in place at all Capita locations that are open to protect our colleagues and manage the risk of COVID-19. The welfare of our people is of paramount importance to us, and we’re doing everything we can to keep our colleagues and customers safe during this time.

We’re an equal opportunity employer, which means we’ll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we’re committed to creating an inclusive environment for all employees.