What will you be doing? 

Working in the Technology Operations Networks Operations Centre on a range of technologies (including SDH, PDH, Ethernet, Optical, MSPP etc); the role will specialise in one or more of the technologies but will be expected to work across all of them. The individual will work as a shift engineer, as on a 2 day, 2 night, 4 off shift pattern; providing network monitoring, initial fault diagnosis and resolution. In depth diagnostics and intermittent fault resolution may also be necessary as part of the role (as required). 

•    Professionally represent Real Time Operations in all day to day operations.
•    Proactively monitor customer networks to identify fault occurrences.
•    Acknowledge, check, and respond to customer fault reports.
•    Perform timely and accurate basic initial diagnostics, ensuring fault clearance wherever possible.
•    Ensure accurate ticket detail entry and updates for all fault reports.
•    Ensure relevant and accurate information available to assist in fault diagnosis and clear.
•    Monitor fault tickets, prioritise, and track progress as appropriate.
•    Ensure awareness of SLA agreements, and perform all ticket actions in time-scales to support SLA success 

Who are we looking for?

•    Network management experience in 2 key technology areas 
•    Ability of working and understanding across SDH and Optical Transmissions technologies, (Ericsson, Nortel, Ciena,)
•    SC Clearance or eligible to apply is a must. 5 Years minimal within the UK.
•    Customer focus & business impact awareness.
•    Experience in telecommunications, of which at least one in an operations centre environment.

Desirable 

•    Proven track record in network management & troubleshooting
•    Excellent understanding of Global Telecoms infrastructure including 24 x7 x 365 environment.
•    Experienced at working with multiple third party network providers and equipment vendors.
•    Able to communicate at appropriate levels of target audience on both Technical & non-Technical (including process activities).

*Blended

Vodafone UK’s blended working approach means you’ll come to your contracted hub location office as and when needed to get things done for your role and for tasks that require it, otherwise you will be able to work from home. Our ‘Office in a Box’ home-working kit will be available for all who need it during your onboarding journey.

 
What’s in it for you?

An excellent remuneration and bonus package with 28 days holiday entitlement, in addition to bank holidays and paid leave for charity projects. We offer an extensive and flexible benefits package that can be tailored to suit you and your family. We’re proud to provide a Reconnect programme with flexibility for individuals returning to work after a career break. From our market-leading parental leave policies through to employee discounts, retail vouchers, pension plan and share schemes we are committed to supporting you throughout your career with Vodafone.