Here at Aviva, we are recruiting for a New Business Administrator to join us at our offices in Dublin on a 12-month fixed-term contract.

As New Business Administrator, you will be responsible for protecting our customers and Aviva by ensuring your activity prevents fraud and meets our legislative requirements. You will work closely with other team members and offer support to help them learn and solve customer/broker issues.

You will need to have a close attention to detail and be able to work at fast pace. In this role the successful candidate will be based at our Cherrywood office and will also benefit from Aviva’s smart working arrangements, with a mix of home and office working.

Duties and Responsibilities

• Respond to email demand, driving first point resolution as much as possible

• Build relationships to understand the needs of the customer and brokers

• Provide an excellent experience to customers on pension products within service level agreements and quality standards

• Prioritise and manage workload to meet the varying needs of customers and brokers

• Make decisions in the interests of customers which are properly balanced and reflect fair customer outcomes

• Support and improve the way the team and processes work by challenging the status quo

Skills and Experience Required

• Previous experience working within the insurance industry with knowledge of insurance products

• Demonstrable experience working within a fast-paced environment

• Strong verbal and written communication skills

• Effective organisation skills and strong IT skills

• Qualifications in insurance and/or compliance would be ideal

What will you get for this role?

• A competitive salary depending on location, skills, experience and qualifications

• Generous defined contribution pension scheme

• Annual performance related bonus and pay review

• Holiday allowance of 25 days plus bank holidays and the option to buy/sell up to 5 additional days

• Up to 40% discount for some Aviva products through “My Aviva Extras” plus discounts for Friends and Family (some exclusions apply)

• Excellent range of flexible benefits to include a matching share save scheme

Additional Information

One of Aviva’s core values is Care More, and this is brought to life through the flexible ways we like to work. This may include working from home some of the time, or flexible work schedules to accommodate parent and carer responsibilities, further studies and hobbies.

Our diversity and inclusion policies and initiatives are shaping an environment where everyone feels welcome regardless of age, disability, race, ethnicity, gender, gender identity, religion, culture, sexual orientation, national origin, marital status, pregnancy, maternity or those with other caring responsibilities.

Our approach helps to ensure that Aviva is a place which values difference and provides equal opportunities for all.

We prefer all applications to be submitted online, however if you require an alternative method of applying please contact Manisha Dinesh in the Resourcing team on 07393803498 or Manisha.dinesh@aviva.com