At Cox, we’re forward-thinking innovators who put people first. Our award-winning workplace culture is centered on inclusion and kindness, and we’re looking for people to join our mission to be a force for good in the world. Come build a better future with us across automotive, communications, the environment and more.

We want to do everything we can to keep our employees safe and healthy. Therefore, where permitted by applicable law, you will need to be fully vaccinated against COVID-19 to be considered for this U.S.-based job. Reasonable accommodations for medical and religious objections will of course be considered.

Keep reading to learn more about this opportunity to join the Cox family of businesses.

Cox’s Network Technology Technician I is a fully functioning, higher level role that supports the growth of the system by assuring the quality performance of the installation, technical services, setup, testing, and maintenance of all current and future Cox Communications products and services over an HFC network and other equipment associated with plant facilities and distribution systems.  The incumbent ensures the quality of services provided to end users meets or exceeds established industry and company performance standards and is compliant with FCC requirements and protocol.  He/she coordinates with all functional departments (corporate, market, or region, as applicable) regarding the optimization of overall business efforts.   Accountabilities also encompass Core technician tasks which may include automation; less complex Commercial work (CB); +/- Cox Home Life Security; +/- Fiber to the Home (FTTH).

Primary Responsibilities and Essential Functions

Installs, disconnects, and troubleshoots video, high speed internet, telephony and automation services 

Predominantly performs reactive maintenance required to restore the HFC network to Cox performance specifications as related to customer impacting impairments and/or network outages.

As business needs dictate may perform some proactive maintenance required for the HFC network to operate within Cox performance specifications.

As business need and proficiency in role occurs, incumbent will apply knowledge and skills acquired through ongoing training in the areas of Automation, Security, and Fiber

Performs essential Core technician tasks

Maintains and repairs equipment with the HFC distribution system including customer premises.  Monitors CX Connect, FNT Connect, Remedy and Coral throughout the day for information regarding changes to work schedule and for information about current installation, service call or remedy tickets.

Prepares for daily work assignment by requisitioning equipment and supplies from warehouse, and stocking vehicle as needed. 

Maintains company truck and other equipment per service requirements and safety guidelines. 

Drives a company vehicle between office and/or home, warehouse, and work sites in a safe and courteous manner, and in accordance with all laws and company policies. 

Monitors Workforce Administration System (WFA) throughout the day for information regarding changes to work schedule and for information about current installation. 

Communicates with dispatch (via WFA, phone, etc.) for assistance, status on current install or new service requests. 

Consults with supervisor and other technicians for advice and assistance as needed. 

Demonstrates experience with the following: working with little supervision; managing ambiguity and autonomy; flexibility to work in an unstructured environment; dealing effectively with uncertainty and change

Interacts with customers in a professional, courteous manner including when responding to escalations and repeated customer concerns. 

Educates customers regarding their existing and new services and promotes other Cox services and sells additional services to customers. 

Ensures the quality of services provided to end users meets or exceeds established industry and company performance standards and is compliant with all national, state and local laws and regulations.

Participates in team meetings as scheduled. 

Attends job-related training that may include initial training, refresher training, product and service updates. 

Works on regularly scheduled days as well as unscheduled days and beyond regular work hours (including on-call rotation) due to customer or operational demands. 

Uses small hand tools, power tools, and test equipment.

Works with alarms, low voltage electricity, and color-coded wires. 

Complies with all safety procedures and policies

Qualifications:

Minimum

18 years of age

Demonstrated proficiency in Core Technician skillsets

Valid state driver’s license and a good driving record

Certifications and licenses, as required by state and municipal laws

Successfully meet (and maintain) additional background check requirements for specialized projects/services

One year of work experience in a comparable field (e.g. related hands-on trade role)

Minimum of one year of direct customer service experience

PC and Windows software skills

Stable work history

Able to work required shifts and overtime (if necessary)

Spanish proficiency desirable in some locations

Travel as business needs dictate

Preferred

High school degree or GED equivalent preferred; post-high school education a plus

5+ years of experience specifically in-service installation and repair in multiple service provider and/or telecommunications environment.

Physical Job Requirements

– Ability to carry and use tools and equipment

– Requisite ability to drive motor vehicle

– Adequate ability to distinguish different colors of wire

– Ability to frequently bend, stoop and crawl

– Requisite ability to drive commercial motor vehicle (DOT physical required)

– Ability to lift and carry 28 ft 63 lb extension ladder

– Ability to lift an 88 lb power supply from floor height to 42′

– Occasionally sit and climb ladders/stairs: performs fine motor and pinching movements& pivots with feet and bends, twists and laterally flexes back& reaches at overhead, shoulder, knee, and floor levels, stoops, squats, crouches, kneels and crawls and press foot pedals.

– Frequently stands and walks& pushes/pulls with arms and grasps with hands& reaches at waist

– Ability to climb ladders and/or utility poles and work in high places

– Ability to work in small spaces (such as crawl space and attics)

– Ability to tolerate typical residential and commercial controlled work environments as well as uncontrolled weather-related heat and cold for extended periods of time

– Ability to work outdoors and in extreme weather conditions and varying topographic, wet and dry locations

Who We Are

About Cox Communications

Cox Communications is committed to creating meaningful moments of human connection through broadband applications and services. The largest private telecom company in America, we proudly serve six million homes and businesses across 18 states. We're dedicated to empowering others to build a better future and celebrate diverse products, people, suppliers, communities and the characteristics that makes each one unique.

About Cox 

We are the Cox family of businesses. We’ve been making our mark since 1898 by building and evolving world-class businesses, staying true to our values, and encouraging top talent to always look for growth and impact while building a career with us.  Our primary divisions – Cox Communications and Cox Automotive – are driving a new wave of innovation, powering smart cities with powerhouse broadband communications and pioneering greener, more progressive transportation alternatives for individuals and fleet operators.  We’re also expanding into new spaces like cleantech and healthcare to rev up our momentum toward building a better future for the next generation.  We’re looking for the talent today who will be our leaders tomorrow. Sound intriguing? Learn more about where we are today, where we hope you’ll be going with us, and the common purpose that unites us at coxenterprises.com. 

Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO).  For more details on what benefits you may be offered, visit our benefits page.  

Cox is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.

Statement to ALL Third-Party Agencies and Similar Organizations:  Cox accepts resumes only from agencies with which we formally engage their services.   Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.