At Cox, we’re forward-thinking innovators who put people first. Our award-winning workplace culture is centered on inclusion and kindness, and we’re looking for people to join our mission to be a force for good in the world. Come build a better future with us across automotive, communications, the environment and more.

We want to do everything we can to keep our employees safe and healthy. Therefore, where permitted by applicable law, you will need to be fully vaccinated against COVID-19 to be considered for this U.S.-based job. Reasonable accommodations for medical and religious objections will of course be considered.

Keep reading to learn more about this opportunity to join the Cox family of businesses.

Cox Communications is looking for a Network Administrator III for Site Support Services. This position will provide day to day operational support for facilities, site specific technology such as audio-visual equipment and local business applications. This role will also perform periodic health checks on technologies and act as the local point of escalation.

In addition, the Network Administrator III will integrate and implement network designs by evaluating business strategies and requirements, researching network standards, and identifying integration issues. Responsibilities will also include identifying and resolving gaps in monitoring and automation. This individual will be able to analyze design requirements to identify and mitigate risk with integration into production networks.

Candidates should have a strong background with datacenter and WAN networking technologies from major providers such as Cisco and Juniper. The ideal candidate will also understand routing, switching, and DHCP services.

Key Responsibilities

Accountable for creating robust, technically detailed “MOP” (Method of Procedure) for service integration and implementation

Create/Update and publish network diagrams and configurations

Assist network users be creating instructional how to guides, technical direction and limited training

Accountable for ensuring that network infrastructure and applications are maintained and patched

Provide best practices and work with vendor to resolve issues and improve the network

Perform daily network administrative tasks such as device configurations and troubleshooting customer issues

Provide technical support for the company internal network by collaborating on design and maintaining the infrastructure (routers, switches)

Provide service request support for Site technologies. Support will require in-depth knowledge of various Site infrastructure and technologies like AV, Telepresence, end user applications, and network functionality

Provide prompt initial response to all assigned service requests, ensuring the standard performance requirement is met or exceeded

Troubleshoot the system and site technology problems and complete repair in a timely and efficient manner, insuring minimal recurrence of problem (rework)

Communicate network or server problems to the related service owners and assist with solutions when requested

Assist with (or lead as directed) upgrades, system changes or other company-wide initiatives, ensuring minimal disruption and maximum efficiency

Provide new and ongoing training to Cox employees

Participate in IT projects including testing phases of changing hardware and software standards

Be on call and provide follow the sun coverage as needed

Travel may be required at least 15% of the time

Will be required to perform other duties as requested, directed or assigned

Qualifications:

Required: 

2+ years of experience in networking or related fields (direct technical network administrator) experienced with racking, cable and powering equipment

Demonstrable skills in one the following areas:

IPv4 and IPv6 deployment and support in large datacenter and wide-area networks

Packet-based protocols such as TCP/IP, UDP, MPLS and an understanding of Routing Protocols: EIGRP

Ethernet Technologies: GigE, 10gigE, VLANs, 802.1Q (VLAN tagging), 802.1P (layer 2 QoS), VRRP, HSRP

QoS Capabilities: classification, marking, queuing, policing

Experience working with managers and customers, receiving requirements and converting them into actions

Experience with Remote Leadership

Ability to work independently with limited guidance

Ability to develop partnerships with peer in other location

Strong communication skills

Ability to add, update, track and monitor equipment in NMMI

Ability to monitor and manage network infrastructure in Cisco Prime

Ability to guide and direct remote troubleshooting activities

Ability to assist troubleshooting activities with other remote team members

Proven ability to define and document standardized documents and procedures for the enterprise 

Desirable Skills:

BS/BA in related discipline (i.e. Engineering, Computer Science, or similar technical degree)

Experience building automation tools using various platform APIs (Cisco APIC, OpenStack, A10)

Experience with virtual infrastructures (VMWare)

Traffic management validations

IP Protocols used to deliver multicast traffic (IGMP, PIM)

Demonstrable experience analyzing and interpreting system and application logs to diagnose faults and spot abnormal behaviors

A foundation in dynamic routing protocols

One or more networking related certifications (CCNA, CCNP, JNCIS, JNCIP)

Ability to work remote without direct on-site supervision

Ability to balance project work and day to day tasks or tickets

Who We Are

About Cox Communications

Cox Communications is committed to creating meaningful moments of human connection through broadband applications and services. The largest private telecom company in America, we proudly serve six million homes and businesses across 18 states. We're dedicated to empowering others to build a better future and celebrate diverse products, people, suppliers, communities and the characteristics that makes each one unique.

About Cox 

We are the Cox family of businesses. We’ve been making our mark since 1898 by building and evolving world-class businesses, staying true to our values, and encouraging top talent to always look for growth and impact while building a career with us.  Our primary divisions – Cox Communications and Cox Automotive – are driving a new wave of innovation, powering smart cities with powerhouse broadband communications and pioneering greener, more progressive transportation alternatives for individuals and fleet operators.  We’re also expanding into new spaces like cleantech and healthcare to rev up our momentum toward building a better future for the next generation.  We’re looking for the talent today who will be our leaders tomorrow. Sound intriguing? Learn more about where we are today, where we hope you’ll be going with us, and the common purpose that unites us at coxenterprises.com. 

Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO).  For more details on what benefits you may be offered, visit our benefits page.  

Cox is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.

Statement to ALL Third-Party Agencies and Similar Organizations:  Cox accepts resumes only from agencies with which we formally engage their services.   Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.