Help us strengthen our Service Platform Operations team as Platform Support Analyst (Microsoft Azure)

This position is home based remote .

You will have strong knowledge of different cloud technologies, platform, governance, and frameworks.

You will be monitoring and maintenance of Azure solutions. you will have knowledge of SaaS, PaaS and IaaS services.

You will provide 2nd Line and 3rd Line support in relation to IT issues, incidents, and service requests predominantly around our core platforms and integrated third party services with strong analytical and technical background with good problem-solving skills.

What you’ll be doing:

• Log, analyse, triage, and prioritise all IT Incidents, Problems and Changes received via all communication channels.
• Ensure systems, applications and services run and meet business SLA targets.
• Work closely with internal and external development teams on changes to existing systems, ensuring they are implemented efficiently and on-schedule.
• Provide extended support during delivery of Change, identifying any potential impact on infrastructure, the core platform; Focus or within any 3rd party services used across the platform.
• Troubleshoot and manage the configuration of the existing technical capabilities to ensure that business requirements are met.
• Manage, support, and coordinate post-release critical issues through to successful resolution, communicating and working with key stakeholders.
• The ideal candidate will have the ability to liaise with both Business, Team members and IT users in a clear manner and must have strong communication and problem ownership skills.
• You will have the temperament to work under pressure in a fast-moving production environment and will be confident in dealing with senior members of front office, other business functions and management.
• You will have worked with all facets of Infrastructure, Vendor, Development and External teams on issues requiring deeper investigation, coordinating resolution and provide feedback.

What we’re looking for:

• Similar experience of Microsoft Azure Platform Support Analyst role
• Experience of investigating application-related systems, user requests, resolving issues and coordinating for resolution of issues.
• Hold certification in ITIL Foundation V3
• Azure Infrastructure provisioning, management, and networking.
• Experience of supporting applications hosted on Windows Servers.
• Experience of supporting applications hosted on Linux Servers.
• Strong Linux skills including scripting and server management.
• Strong database skills with a good understanding of SQL and stored procedures and make changes whenever required. ( SQL server provisioning and management , TSQL , PSQL)
• Bash scripting and Perl programming
• Virtual machine management with Vmware ESXi
• WebLogic Application Server management
• Team Foundation Server
• Windows Server provisioning and management
• Apache Server provisioning and management
• Linux based / Cisco Load Balancers
• Lansweeper
• DELL SAN management
• On Premises Microsoft DevOps
• Microsoft System Centre
• Rational Team Concert Builds/Deployments.
• Managing, deploying, and supporting releases

Other similar job titles - #3rd Line Support Analyst # Azure Support Analyst # Azure Networking #Azure Infrastructure

About Capita Digital Development Centre UK & I:

Capita Digital Development Centre are specialists in the design, delivery, and support of the business-critical applications and databases that transform the way you do business.

We are experts in delivering peace of mind. With agile, scalable solutions and by transforming legacy applications and databases, we ensure you can react to the demands of your customers with a seamless service, no matter the challenge.

What’s in it for you?

• A competitive basic salary
• 23 days’ holiday (rising to 27) with the opportunity to buy extra leave
• The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice
• Company matched pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks…and plenty more
• Voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel and technology
• Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform

You’ll get the chance to follow your chosen career path anywhere in Capita. You’ll be joining a network of 63,000 experienced, innovative and dedicated individuals across multiple disciplines and sectors. There are countless opportunities to learn new skills and develop in your career, and we’ll provide the support you need to do just that. Our purpose is to create a better outcome for you.

What we hope you’ll do next:

Choose ‘Apply now’ to fill out our short application, so that we can find out more about you.

We’re an equal opportunity employer, which means we’ll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we’re committed to creating an inclusive environment for all employees.

All interviews, assessments and background checks will continue to take place online, to completely remove the need for face-to-face contact. All Capita colleagues who can work from home should do so; and where it is not possible for colleagues to work remotely, we have taken important steps to protect those working from Capita’s offices. Social distancing, enhanced hygiene and safety measures are already in place at all Capita locations that are open to protect our colleagues and manage the risk of COVID-19. The welfare of our people is of paramount importance to us, and we’re doing everything we can to keep our colleagues and customers safe during this time.