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ABOUT ABBOTT

The key to successful treatment and full recovery is often fast, accurate diagnosis. Abbott’s life-changing tests and diagnostic tools provide insights that enable smarter, faster decisions and transform the way the world is managing health.

Our pioneering technology spans the world of healthcare operations — with medical diagnostic instruments, tests, automation and informatics solutions for hospitals, reference labs, blood centers, emergency departments, physician offices and clinics.

Our location in Richmond, VA currently has an opportunity for an MRO ASSISTANT. In this role you will interface with Alere eScreen MRO vendors to provide administrative support for the medical review process. Communicate with clients, donors, labs, and clinicians to handle drug test inquiries. Perform daily call center and administrative activities related to drug testing compliance, documentation and process control, and vendor issues.

WHAT YOU’LL DO

• Work closely with the MRO vendor, clients, clinicians, and other eScreen employees to ensure documentation accuracy and time efficiency for all results requiring medical review.
• Document detailed information related to client/donor interaction and review-related issues.
• Answer phone calls, and/or emails from clients, donors, clinicians, and laboratories relating to results, testing, documents processing, reporting, and other issues.
• Maintain the processes required for compliant medical review, and assist in the resolution of issues related to that process.
• Coordinate receipt of source documents with the MRO; resolve questions, inconsistencies, or missing data on the documents under review.
• Compile, sort, and verify accuracy of all results in the MRO review process.
• Request documentation from vendors, clinics, or clients as required to complete the review process.
• Perform extensive follow-up with the client and other co-workers to assure completion of review in a timely manner.

EDUCATION AND EXPERIENCE YOU’LL BRING

REQUIRED

• High school diploma or general education degree (GED) required;

PREFERRED

• Four-year degree from an accredited college or university is strongly preferred
• Minimum of two to three years of related experience or training
• Equivalent combination of education and experience.
• Proficiency with Microsoft office (Word, Excel, Outlook).
• Prior drug testing knowledge is preferred.
• Federal DOT drug testing regulation knowledge is preferred.
• Ability to understand and explain general collection, laboratory, and medical review procedures is preferred.

WHAT WE OFFER

At Abbott, you can have a good job that can grow into a great career. We offer:

• Training and career development, with onboarding programs for new employees and tuition assistance
• Financial security through competitive compensation and retirement plans
• Health care and well-being programs including medical, dental, vision, wellness and occupational health programs
• Paid time off
• 401(k) retirement savings with a generous company match
• The stability of a company with a record of strong financial performance and history of being actively involved in local communities

ONDHMOND