Role purpose

Be a Technical Champion for the nominated customer - representing the customer’s interests internally within Vodafone and supporting Sales and Service Management in customer delivery. Drive service enhancements/improvements through proactive and pre-emptive activity across the mobile private network. 

Responsibilities

•    Work with the Customer and Service/Account Managers, providing technical in-life expertise.
•    Work with the Customer, their Stakeholder and Service/Account Managers to support the build phase of delivery, focusing on service on boarding and expansion.
•    Work with the provisioning and project delivery engineers as a consultant for the mobile private network roll-out.
•    Support the change management process through technical CAB representation and technical MOP

Who are we looking for?

•    In-depth intimate knowledge of customer services.
•    In-depth knowledge of BAU operational support teams within the business.
•    Experience of supporting the customer’s in-life technical requirements into Vodafone while considering KPIs, SLAs and long-term objectives etc
•    Mobile network experience.
•    Experience of ensuring service improvements/enhancements are owned and driven to improve the overall customer and internal stakeholder’s experiences

Desirable

 
•    Knowledge of Meraki Product & Platform
•    Comprehensive knowledge of Ericsson MPN Core
•    Strong understanding of APNs
•    Knowledge of android/iOS systems
•    Recognized Networking qualification such as TCP/IP 

What’s in it for you?

An excellent remuneration and bonus package with 28 days holiday entitlement, in addition to bank holidays and paid leave for charity projects. We offer an extensive and flexible benefits package that can be tailored to suit you and your family. We’re proud to provide a Reconnect programme with flexibility for individuals returning to work after a career break. From our market-leading parental leave policies through to employee discounts, retail vouchers, pension plan and share schemes we are committed to supporting you throughout your career with Vodafone.

Together we can

Vodafone UK are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulators standards.

If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, a sign language interpreter, or assistive technology, please refer to the Accessibility section of our Careers website (careers.vodafone.co.uk) under Career Support, for guidance.