Starting salary between £22,000 to £29,700 (depending on hours, skills and experience) plus additional benefits 

Our standard full time contracts are for 35 hours per week (with options for part time working)

However, we may also offer the option for a 40 hour contract which has an enhanced salary of up to £29,700

We currently have fantastic opportunities to join Aviva’s Motor Claims Liability Investigation Team! If you enjoy working in a fast-paced environment and feel you have a wealth of customer service experience and drive to achieve excellent outcomes - We would love to hear from you!

A bit about the job:

As a motor liability investigator, you will be responsible for gathering all the correct and relevant information, liaising with our customers and parties involved in the claim including our suppliers to achieve the best settlement outcomes for our customers and business. Your success will impact Aviva’s success in the market when it comes to indemnity spend and becoming market leading.

Skills and experience we’re looking for:

• Possess a persuasive, strong and confident customer service

• The ability to work in teams and collaborate with others

• Self-motivated to complete investigations, obtain evidence to defend our liability stance, an ability to handle difficult calls with both customers and third parties while working under pressure.

• Basic computer, literacy, numeracy skills

• Market knowledge of the insurance industry/motor industry (desirable)

What you’ll get for this role:

• Starting salary between £22,000 to £29,700 (location, skills, experience, and qualifications) plus additional benefits

• Generous pension (starting level Aviva contributes 8% when you contribute 2%)

• Eligibility for annual performance bonus

• Family friendly parental and carer’s leave

• 25 days holiday per year plus bank holidays and the option to buy/sell up to 5 additional days

• Up to 40% discount for Aviva products

• Brilliant flexible benefits including electric cars

• Aviva Matching Share Plan and Save As You Earn scheme

• 21 volunteering hours per year