Knowledge, Skills/Qualifications & Experience

This is a unique Sales and Customer Service role that requires a strong character to manage to delicate interplay between conventional sales (building relationships) and servicing (Licence Support). The job holder must be comfortable communicating in both passive and challenging negotiation/liaison environments to maximize performance/service. 

Key Responsibilities

Sales / Maximising income

• Achieve excellent sales performance by effective re-letting of vacant berths, optimising mooring space/berthing arrangements on site, applying appropriate market led prices to meet the business plan targets.
• Identify need and help to secure budgetary approval for site or berth improvements which will grow overall profitability.

Customer Liaison

• Develop robust and effective communication methods to help deliver excellent customer service.
• Contribute to the evaluation of customer feedback and respond in accordance with defined customer service standards.
• Maintain effective CRM system to ensure all customer information is current.

Site Management

• Liaise with contracts team to ensure site maintenance issues are recorded and dealt with within defined performance standards.
• Plan and organise site clean-up programmes as required following defined procedures.
• Ensure local rules (site rules) are being properly enforced
• Input into site development plans and improvement projects.
• Plan and deliver moorer meetings at premium sites on an annual basis.
• Input into enforcement activities in response to non-paying customers/illegally moored boaters. 

Market Awareness

• Carry out frequent assessments of competitors products, services and charges to ensure compliance with fair trading practice and competition law.
• Develop strong awareness of market forces (supply and demand) within defined geographical area.
• Analyse auction data to make informed decisions on mooring pricing.

 Marketing and Promotion

• Seek and implement ways to publicise and promote mooring vacancies (beyond just using CRT's website) to widen awareness and appeal of the trusts moorings.
• Liaise with Sales and Marketing Exec to implement promotional offers/incentives to encourage sales.
• Develop and implement mechanism to record effectiveness of promotional offers.

Financial Management

• Effectively manage budgets and demonstrate good understanding of financial performance of each mooring site within defined area.

Knowledge, Skills & Experience 

Essential: 

• Effective communicator, both verbally and in writing with a wide variety of internal and external stakeholders. Ability to build strong relationships through continuous engagement face to face, over the phone or via written communication. 
• Able to work under own initiative, attention to detail and ability to deliver results in challenging situations.
• Highly organised and calm under pressure.
• Computer literacy, including knowledge of appropriate business software and systems.
• Proactive team working skills with a collaborative mindset. 

Driving licence is essential and use of your own vehicle. Business travel will be reimbursed within the HMRC rules for non-taxable business travel cost.

Desirable:

• A basic knowledge of the requirements of the Data Protection Act and Equality Act would be beneficial.
• Competent awareness and understanding of relevant Acts, Bye Laws and licensing terms and conditions, affecting Canal & River Trust would be beneficial. 
• Certificate/ Diploma or equivalent experience Customer Service/Sales/Communications. 
• Project management experience beneficial.

To Apply:  click on the "Apply for this job" button and follow the process - complete the application form & upload current CV.

If you have any questions about the role please contact CRT.recruitment@canalrivertrust.org.uk 

We are currently conducting our interview processes virtually as we continue to respect and follow necessary social distancing guidance to protect our team and our candidates. You may be invited to a face to face further stage interview which will always be conducted following strict social distancing guidelines.