Job Purpose/Overview
The role of the Guest Experience Supervisor is to provide an unforgettable experience for our
Guests both through personal interactions and directing, coaching, and teaching our associates
to provide an incredible experience. They will collaborate with store management on all things
brand awareness and Great Line Manager Program to drive business objectives. Primary role to is
to be the Manager on duty.

Key Responsibilities
M&M’s BRAND AMBASSADOR and PRODUCT KNOWLEDGE:
• Become knowledgeable of the M&M’s Brand and the store products designed to delight
our guests.
• Display a “Guest comes first” attitude by prioritizing Guest Experience.
• Acts as a positive role model for others by demonstrating passion and enthusiasm.
CUSTOMER FOCUS:
• Ensures guest flow to the registers and minimizing wait time when acting as Manager on
Duty by balancing serving multiple guests and multitasking
• Ensures execution of promotions and product placements are clear and well
communicated to the consumer
RESPONSIBILITY FOR BUSINESS RESULTS:
• Contributes to s business metrics; celebrate success and make suggestions for
improvement when necessary
• Role models the behaviors of an effective Manager on Duty to ensure achievement of all
sales objectives and goals.
FRIENDSHIP and COLLABORATION:
• Coaches and provides feedback to associates in various positions and provides feedback
to the Manager’s regarding associate performance
• Partners with or when the Manager on Duty to uphold M&M World visual standards
• Trains and educates Associates on new product knowledge, selling strategies and new merchandise presentation techniques
PUNCTUALITY and INTEGRITY:
• Compliance to all company policies and procedures
• Exemplifies The Five Principles of Mars and Associate Concept
• Training new Associates, as needed.
INITIATIVE and JUDGEMENT:
• Actively seeks feedback from peers and management on ways to self-develop to add value to the team
• Ensures all areas of the store are neat clean, organized, operational and safe
• Demonstrates confidence and focus during periods of high volume or unexpected events to keep store operating to standard and to set a positive example for the store team
Other duties as assigned by the management team

Context and Scope 
The Guest Experience Supervisor is a role model to all Associates by providing directives that will ensure unforgettable experience to our guests. This role also supports the Guest Experience Manager by being a liaison to the Associates and fills in as the Department Manager in their absence.

Job Specifications/Qualifications 

Education & Professional Qualifications
• College Degree or equivalent preferred.

Knowledge / Experience
• Experience with guest service-oriented environment
• Experience in a fast-paced, high volume environment

About Mars:
Mars is a family-owned business with more than $35 billion in global sales. We produce some of the world’s best-loved brands: M&M’s®, SNICKERS®, TWIX®, MILKY WAY®, DOVE®, PEDIGREE®, ROYAL CANIN®, WHISKAS®, EXTRA®, ORBIT®, 5â„¢, SKITTLES®, BEN’S ORIGINAL® and COCOAVIA®. Alongside our consumer brands, we proudly take care of half of the world’s pets through our nutrition, health and services businesses such as Banfield Pet Hospitalsâ„¢, BluePearl®, Linnaeus, AniCura, VCAâ„¢ and Pet Partnersâ„¢. Headquartered in McLean, VA, Mars operates in more than 80 countries. The Mars Five Principles – Quality, Responsibility, Mutuality, Efficiency and Freedom – inspire our 130,000 Associates into taking action every day towards creating the world we want tomorrow.

Disclaimer:
Mars is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request.​​​​​​​

Note to Search Firms/Agencies:
Mars, Incorporated and its subsidiaries and affiliates (Mars) do not compensate search firms for unsolicited assistance unless they have a written search agreement with Mars and the requisition is position-specific.  Any resumes, curriculum vitae, and other unsolicited assistance from search firms that do not have a written search agreement or position-specific requisition submitted to any Associate of Mars will be deemed the sole property of Mars and no fee will be paid in the event the candidate is hired by Mars.