Candidates 16+ are eligible for this position

Are you looking for us?  Do you love chocolate? If yes……

Guest Experience Associates, with an unforgettable personality, a forever smile, and a passion to serve our guests are the focal point to building our brand and providing best in class customer service to our guests. We welcome unique personality, just as our M&M brand is founded on our unique characters! We want to attract candidates that like to dance, act, perform magic tricks, improvise, and have FUN. This role is unique as it is one of the few that interacts directly with our customers on a daily basis.

The ideal candidate consistently sets a standard of integrity and trust and influences others to have a high standard of professionalism …demonstrated by our Mars’ Five Principles!

WHAT IS EXPECTED OF A GUEST EXPERIENCE ASSOCIATE IN M&M's WORLD?

You must be excited to SMILE and work in a fun, fast paced environment to make every interaction a positive unforgettable experience for our guests.  With our unique, high standard developmental programs you will master the art of guest experience and can grow professionally as a Buddy, Guest Experience Lead/ Supervisor, Candy Manager, Guest Experience Manager, or into other exciting careers in the store and/or Mars Inc.

• CUSTOMER FOCUS:
  • Display the Guest Experience Program training standards daily and consistently to provide exceptional guest service and enthusiastically create an unforgettable experience through personal interactions with our guests.
• M&M’s BRAND AMBASSADOR and PRODUCT KNOWLEDGE:
  • Become knowledgeable of the M&M’s Brand and the store products designed to delight our guests.
• RESPONSIBILITY FOR BUSINESS RESULTS:
  • Contribute to the success of the store by driving specific business metrics
• FRIENDSHIP and COLLABORATION:
  • Build friendships based on collaboration, trust, dignity and respect to create a great place to work that is reflected by the exceptional guest service.  Work together to create continuous improvement for one another, and for the entire store. 
• PUNCTUALITY & INTEGRITY:
  • Comply with store policies and adhere to the attendance policy
• INITIATIVE and JUDGEMENT:
  • Participate and/or initiate special duties and projects to enhance operational efficiency and improve the guests’ experience.

WHAT MAKES YOU PERFECT FOR THIS POSITION?  

•    Must be authorized to work in the U.S.
•    Must have the ability to move swiftly throughout crowded stores during peak hours
•    Must have the capability to positively engage customer at a high-volume store with diverse customer base

•    Ability to work nights, weekends, AND holidays

•    No retail experience is required, is preferred.

Key Functional Competencies & Technical Skills

•    Essential Selling Skills in Retail: The ability to be able to persuade and influence action from the customers by understanding their needs and then articulating product benefits, options in our products and services, value proposition and (the store) solutions to meet those needs.
•    Experiential Retail
•    Product Recommendations
•    Visual Merchandising
•    Displays Set-Up
•    Cash and Point of Sales Handling
 

WHAT DO WE OFFER TO YOU?

• Competitive wages
• Potential monthly bonuses $$$
• Transit Discount Program
• Flexible Schedules
• Referral Bonus
• Ongoing Developmental Programs
• Corporate/ Store Discounts
• Career Opportunities within the store and in Mars Inc (https://jobs.mars.com/)

About Mars:
Mars is a family-owned business with more than $35 billion in global sales. We produce some of the world’s best-loved brands: M&M’s®, SNICKERS®, TWIX®, MILKY WAY®, DOVE®, PEDIGREE®, ROYAL CANIN®, WHISKAS®, EXTRA®, ORBIT®, 5â„¢, SKITTLES®, BEN’S ORIGINAL® and COCOAVIA®. Alongside our consumer brands, we proudly take care of half of the world’s pets through our nutrition, health and services businesses such as Banfield Pet Hospitalsâ„¢, BluePearl®, Linnaeus, AniCura, VCAâ„¢ and Pet Partnersâ„¢. Headquartered in McLean, VA, Mars operates in more than 80 countries. The Mars Five Principles – Quality, Responsibility, Mutuality, Efficiency and Freedom – inspire our 130,000 Associates into taking action every day towards creating the world we want tomorrow.

Disclaimer:
Mars is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request.​​​​​​​

Note to Search Firms/Agencies:
Mars, Incorporated and its subsidiaries and affiliates (Mars) do not compensate search firms for unsolicited assistance unless they have a written search agreement with Mars and the requisition is position-specific.  Any resumes, curriculum vitae, and other unsolicited assistance from search firms that do not have a written search agreement or position-specific requisition submitted to any Associate of Mars will be deemed the sole property of Mars and no fee will be paid in the event the candidate is hired by Mars.