Job Purpose/Overview
Operations Associates primary focus is to process shipments, prepare and setup
chocolate room, complete cycle counts, and merchandise items for the sales floor, while
ensuring our guests have a memorable experience. Back Stage Associates are also
required to provide exceptional guest service while filling in for Guest Experience
Associates on the retail floor they will be required to provide exceptional guest service.

Key Responsibilities
M&M’s BRAND AMBASSADOR and PRODUCT KNOWLEDGE:
• Become knowledgeable of the M&M’s Brand and the store products designed to
delight our guests.
• Display a “Guest comes first” attitude by prioritizing Guest Experience.
• Acts as a positive role model for others by demonstrating passion and enthusiasm.
CUSTOMER FOCUS:
• Display the Guest Experience standards daily and consistently to provide
exceptional guest service and enthusiastically create an unforgettable experience
through personal interactions with our guests.
• Balances a Guest come first attitude while ensuring all daily tasks are complete
• Proactively restock, fold, size and detail shop floor standards to protect the stores
appearance
RESPONSIBILITY FOR BUSINESS RESULTS:
• Contributes to and is knowledgeable of store KPI’s
• Produces co-pack and candy product items for the store and meeting productivity
goals and adhering to MARS quality standards
FRIENDSHIP and COLLABORATION:
• Works with store management on merchandising placement and upholding the
visual standards and product guidelines
• Supportive of management decisions by preventing triangulation and encouraging direct conversations.
PUNCTUALITY and INTEGRITY:
• Compliance to all company policies and procedures including safety, food handling, Loss Prevention and Emergency procedures
• Exemplify The Five Principles of Mars and Associate Concept
• Training new associates, as needed.
INITIATIVE and JUDGEMENT:
• Ensures all areas of the store Onstage and Backstage are neat clean, organized, operational and safe
• Orders and processes freight within specified time frames and to M&M’S World standards
• Ability to develop personal skills and capability through on-going training, as provide by the company
Other duties as assigned by the management team

Context and Scope
This associate must be excited to SMILE and work in a fun, fast-paced environment to make every interaction a positively unforgettable experience for our guests while driving business metrics. Operations Associates are our back-of-house Associates and their focus is to prepare merchandise and candy for the sales floor to ensure our Guests have an exceptional EXPERIENCE. Additionally, they’re responsible for ordering and delivery processes within M&M’S World. They are also required to uphold standards of the LRQA audit and physical inventory process while working alongside the store’s onstage team to actively drive for results.

Job Specifications/Qualifications 

Education & Professional Qualifications
Desired Education
• High School Degree or GED Diploma

About Mars:
Mars is a family-owned business with more than $35 billion in global sales. We produce some of the world’s best-loved brands: M&M’s®, SNICKERS®, TWIX®, MILKY WAY®, DOVE®, PEDIGREE®, ROYAL CANIN®, WHISKAS®, EXTRA®, ORBIT®, 5â„¢, SKITTLES®, BEN’S ORIGINAL® and COCOAVIA®. Alongside our consumer brands, we proudly take care of half of the world’s pets through our nutrition, health and services businesses such as Banfield Pet Hospitalsâ„¢, BluePearl®, Linnaeus, AniCura, VCAâ„¢ and Pet Partnersâ„¢. Headquartered in McLean, VA, Mars operates in more than 80 countries. The Mars Five Principles – Quality, Responsibility, Mutuality, Efficiency and Freedom – inspire our 130,000 Associates into taking action every day towards creating the world we want tomorrow.

Disclaimer:
Mars is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request.​​​​​​​

Note to Search Firms/Agencies:
Mars, Incorporated and its subsidiaries and affiliates (Mars) do not compensate search firms for unsolicited assistance unless they have a written search agreement with Mars and the requisition is position-specific.  Any resumes, curriculum vitae, and other unsolicited assistance from search firms that do not have a written search agreement or position-specific requisition submitted to any Associate of Mars will be deemed the sole property of Mars and no fee will be paid in the event the candidate is hired by Mars.