Description of your role – is to be responsible for supporting the SIMS and Arbor platforms, writing and delivering training materials and providing exceptional support and guidance to over 700+ schools alongside a wider experienced team. The role holder will be advising schools on issues which ultimately provide scope in raising pupil attainment and improving school effectiveness through the use of the outlined software service packages. To both work remotely (phone and internet/remote meetings) and face to face with schools in a support and consultative manner and to train modules on determined product packages, from both basic through to advanced provision. The post holder will have experience in FMS or finance provision either in schools or with service support software packages, ideally, also having experience in advanced reporting in this area. The role holder is required to deliver this service to a high quality in accordance with agreed service standards and to liaise with other internal teams and external organisations to include Local Authorities and software providers.

What you’ll be doing:

• Help to promote Entrust services to increase the customer base and income levels.
• To resolve problems relating to SIMS and ARBOR support, in a timely and effective way by telephone, remote support or site visit.
• To assist in the design and delivery of technical training and seminars to Entrust customers, users and staff.
• To have specific FMS knowledge in SIMS and/or ARBOR systems
• Maintain an awareness of the services, LA or Department of Education developments and relevant legislation, statutory obligations and advise customers (and/or partners) accordingly.
• To provide a range of SIMS consultancy, on-site school support, office based and remote support and training services to schools. Encouraging the development of customer skills and championing the most effective use of SIMS software to both raise pupil attainment and improve school effectiveness.
• Deliver training as required to a wide range of ability levels.
• Ensure appropriate communication with customers and users where there are problems with, or changes to the delivery of their support services.
• Advising and sometimes deploying in schools: suitable solutions to meet their administration and management requirements.

What we’re looking for:

• To lead specific area of SIMS with FMS, ensuring own knowledge is informed and up-to-date, and ensuring documentation, processes and internal staff training are current.
• Experience of SIMS/SIMS PRIMARY, Arbor or similar packages
• Experience of reporting functions within similar packages, alongside broader functionality
• Develop, design and update training materials, documentation and key information within specific subject areas and disseminate to both customers and Capita Entrust colleagues through the appropriate lines of communication.
• Committed to customer focused service delivery
• Excellent analytical and problem-solving skills
• Professional approach with a positive attitude to delivering high quality work
• Strong communication skills – both verbal and written communication and a good telephone manner
• Flexible and willingness to support colleagues
• Pro-active approach and to be responsive to change

About Entrust

At Education & Government Services, we’re transforming public services. We’re delivering innovative and efficient ways of working for central government departments and agencies. We have a range of businesses including Tascor Custody & FM, The Pensions Regulator (TPR), Gas Safe Register, Entrust, Standards & Testing Agency (STA) and Capita Procurement Solutions. Join us and discover better as you shape the future of government services.

What’s in it for you?

A competitive salary

• 23 days' holiday (rising to 27) with the opportunity to buy extra leave
• The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice
• Company matched pension, life assurance, a cycle2work scheme ...and plenty more
• Voluntary benefits designed to suit your lifestyle - from discounts on retail and socialising, to health & wellbeing, travel and technology
• Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform

You'll get the chance to follow your chosen career path anywhere in Capita. You'll be joining a network of 63,000 experienced, innovative and dedicated individuals across multiple disciplines and sectors. There are countless opportunities to learn new skills and develop in your career, and we'll provide the support you need to do just that. Our purpose is to create a better outcome for you.

What we hope you’ll do next:

Choose ‘Apply now’ to fill out our short application, so that we can find out more about you.

To view our Covid-19 and process adjustments information, please visit the Capita Careers site.

Equal Opportunities

We’re an equal opportunity employer, which means we’ll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we’re committed to creating an inclusive environment for all employees. During the application process, you’ll be asked to share your personal characteristics and data with us. This helps us understand our audience so we can make sure we are doing everything we can to attract a diverse range of people and ensure our recruitment processes are fair and inclusive.