Description and Requirements

The BMC SaaS Operations team is a critical group in the design, architecture, configuration, maintenance, and availability of our SaaS Services product portfolio. We work closely with our product teams, architecture, and customers to provide the highest levels of availability, service, and customer success. Being nice is a requirement and you will be working in a high-speed and collaborative team.

Primary Roles and Responsibilities:

The primary role of the SaaS Database Manager will be to “manage” the day to day operations of the database team. This will include managing the following:  the L1 and L2 DBA shift support team, Remedy tickets (Incidents, Work Orders, and Change Requests), change management review (attending and representing the DBA team in the weekly Change Advisory Board meetings), L1 & L2 DBA shift scheduling. Additionally, the DBA Manager will be required to support and collaborate with fellow peers as well other teams and organizations within BMC. He will be expected to on occasion communicate and work with external customers. 

BASIC QUALIFICATIONS:

• 8+ years of Microsoft SQL Server and/or Postgres knowledge and experience either as a DBA or as a DBA manager

• 3+ years as an IT Manager is required

• Practical experience with Windows and/or Linux based servers

• Ability to lead a talented team of DBA in a highly active and pressurized environment

• Drive automation and compliance in a standardizing effort across database solutions and associated technologies

• Support HA and DR environments including database backup and recovery

• Work together with other teams in delivering BMC’s SaaS solution to customers

• ITIL experience 

• Drive organization and structure through established processes both new and old

• Outstanding communication skills

• Self-starter, high work ethic

• Absolutely understands work – life balance in the IT industry

• Support 24/7 operations with possible weekend support including being available by mobile phone

DESIRED (NICE-TO-HAVE) SKILLS:

• 6+ years of working as a DBA in a high-pressure/high-demanding environment

• Strong experience in T-SQL and PostgreSQL

• Managing and working with international teams

• Troubleshooting and tuning experience in RDMS and related technologies

From core to cloud to edge, BMC delivers the software and services that enable over 10,000 global customers, including 84% of the Forbes Global 100, to thrive in their ongoing evolution to an Autonomous Digital Enterprise.

It is the policy of BMC Software to afford equal opportunity for employment to all individuals regardless of race, color, creed, sex, age, sexual orientation, national origin, disability, ancestry, citizenship status, political affiliation, religion, gender, transgender, gender identity, gender expression, marital status, status as a parent, disabled veteran or status as a protected veteran, genetic information or other factors prohibited by law, and to prohibit harassment or retaliation based on any of these factors.

If you need a reasonable accommodation for any part of the application and hiring process, visit the accommodation request page.