JOB SUMMARY

Responsible for executing assigned process initiatives introduced by or impacting the organization. Analyze data to identify opportunities to meaningfully drive process improvements, with responsibility for designing and implementing creative solutions. Additionally, instituting thoroughness and consistency around implementation, driving success-based metrics, as well as auditing implemented processes for long term success.

MAJOR DUTIES AND RESPONSIBILITIES

Design and implement creative solutions.

Analyze data identifying opportunities for improvement.

Assist Director to coordinate continuous business process improvements to enhance customer experience, increase sales and revenue, reduce cost, improve productivity, decrease errors, increase efficiency and reduce business risks; identify opportunities to automate business processes; partner with business planning to develop business cases.

Partner with managers from across Charter’s Customer Care, Product, Marketing, Sales, and Engineering teams to identify and implement strategic initiatives aimed at improving the service experience delivered.

Implement Lean Six Sigma strategy and establish controls to guide Charter’s initiatives to be implemented through a measurement-based approach that focuses on process improvement and variation reduction.

Maintain current knowledge of project management tools and methodologies.

Timely and consistent communication of status and critical issues of all projects/programs which are being managed.

Coordinate team responsible for business process development in support of Charter strategic initiatives as part of small scale projects or portions of large scale implementations.

Gather, refine and validate business requirements, interdependencies, potential risks and issues.

Assist Director to facilitate communication between business units and stakeholders to align processes and solutions with business strategies.

REQUIRED QUALIFICATIONS

Skills/Abilities and Knowledge

Ability to read, write, speak and understand English

Above average proficiency in Excel and PowerPoint

Ability to create executive ready materials under pressure and tight deadlines

Excellent interpersonal skills and ability to effectively communicate with peers, sponsors, staff, senior management, vendors, and contractors

Ability to present and discuss technical, functional and management information in a clear and concise manner that explains complex topics, is persuasive and promotes consensus

Strong analytical, problem-solving and conceptual skills

Ability to perform multiple tasks and adjust priorities based on workload and direction from management and customer

Proficient in analyzing data from internal systems to identify improvement opportunities

Ability to perform root cause analysis to identify and drive improvement on key performance indicators, through process enhancement and design

Strong skills in formal project management methodologies and project implementation

Broad understanding of business processes, challenges and opportunities

Excellent interpersonal skills and ability to effectively communicate with all levels, both internally and externally (vendors/contractors)

Demonstrate ability to resolve roadblocks to delivery in multi-organization teams where no direct management responsibility exists

Ability to analyze project needs and determine resources needed to meet objectives

Broad understanding of business processes, challenges and opportunities

Education

Bachelor’s degree

Related Work Experience Number of Years

Development, implementation and maintenance of large-scale process changes 4

Preferably across multiple organizations

Organizing, planning and executing large-scale projects from conceptions through 4

Implementation

Experience with strategic use of technology to improve business processes 4

Facilitation/leadership experience 2+

PREFERRED QUALIFICATIONS

Skills/Abilities and Knowledge

Ability to effectively adapt to and apply rapidly changing technology to business needs

Highly flexible, creative and inquisitive

Ability to analyze project needs and determine resources needed to meet objectives

Education

Project Management Professional (PMP) certification

PMI-ACP certification

Lean Six Sigma Black Belt certificate

Related Work Experience

Broad experience in the introduction of new technologies and standards

Full project life cycle experience with both custom development and package-based application deployment, including experience working within a formal systems development life cycle methodology

Experience in business process re-engineering or process improvement, involving broad-based information systems and utilizing tools and techniques to affect business change

Experience managing projects in an agile development organization

WORKING CONDITIONS

Office environment

Exposure to moderate noise levels

Travel 10%

Our Commitment During COVID-19 Your health and safety is important to us, as such we’re using virtual recruiting tools to safely meet with qualified candidates. We are working in the office, following CDC guidelines.

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