Capita are looking for a 0365 Messaging Productivity Consultant - Homebased Role.

We’re supporting our clients as they adapt to a new world in the wake of COVID-19. We’re now recruiting for roles which will help our clients to deliver vital services and to resume business wherever possible.

Overview of the Role

Messaging Productivity Consultants are primarily responsible for delivering projects that relate to messaging and social collaboration within organisations. With a particular focus on Exchange Online, and Microsoft Teams for IM and Presence, they are responsible for owning and delivering Messaging focussed O365 projects, designing and delivering suitable solutions in line with customers needs and expectations. This includes owning, as required, the pre-sales and estimations, presentations, workshops and service delivery, ensuring a positive custom relationship is maintained.

Responsibilities

The main responsibilities are detailed below, although the post holder would also be expected to perform any other duties which might reasonably be required by the business.

• Assist in pre-sales activities for new business opportunities
• Deliver customer focussed presentations and workshops demonstrating our products and services
• Act as the customer advocate and liaison for product management and development
• Gather customer requirements in order to prepare project plans and timescales of delivery
• Work through customer specifications and develop solutions in line with project delivery requirements
• Take ownership for technical delivery
• Propose and/or design technical solutions
• Manage SharePoint migrations and upgrades
• Work closely with all departments to ensure project and service delivery meet customer expectations
• Work closely with Practice lead to assist in the continual development of the team

Knowledge

Essential

• Exchange 2013/2016/2019/ Exchange Online
• Exchange Online Protection
• Microsoft Teams Messaging
• Strong technical background
• Strong commitment to customer service
• Proven consultancy experience within a similar role
• Proven ability to lead workshops and run presentations to both a technical and business audience
• Demonstrate competence in oral and written communication
• Able to deal with customers/suppliers/peers at all levels in a professional manner
• The ability to prioritise effectively, both with their own workload and within the team
• The ability to use initiative to solve problems

Trustmarque is an award winning IT partner that delivers IT solutions which empower our customers to work smarter and more effectively. We simplify business, through a flexible and cost-effective approach that empowers organisations and their people. Giving honest, simple and independent advice we help our customers to navigate an increasingly complex world of IT – and that’s exactly what you’ll do too, if you join our talented team here. 

Please contact Katie.Wheeler@capita.co.uk if this role is of interest

All interviews, assessments and background checks will continue to take place online, to completely remove the need for face-to-face contact. All Capita colleagues who can work from home should do so; and where it is not possible for colleagues to work remotely, we have taken important steps to protect those working from Capita’s offices. Social distancing, enhanced hygiene and safety measures are already in place at all Capita locations that are open to protect our colleagues and manage the risk of COVID-19. The welfare of our people is of paramount importance to us, and we’re doing everything we can to keep our colleagues and customers safe during this time.