KEY DUTIES/RESPONSIBILITIES:

Customer Service:

• Greet all customers in a warm, genuine and friendly manner.
• Ensure that customers receive the best possible service at all times.
• Understand the process of the Customer Service measuring programme.

Sales:

• Drive sales, ensuring that targets are achieved & where possible, exceeded.
• Utilise the in-store offerings the for the whole product range.
• Provide alternatives and add on sales at every opportunity.

General:

• Deputise for colleagues or carry out other duties as required.
• Represent Cricket in the most professional manner at all times.
• Conduct your work in a safe and responsible manner.
• Commit to the working hours 9am-6pm.

 

Skills/Experience/Knowledge Needed:

• Previous experience within Retail/Luxury Retail is beneficial.
• Interest in Luxury Fashion & Goods.
• Willingness to learn about luxury brands.
• Knowledge of Microsoft Office (Outlook, Word, Excel).
• Confident & approachable with a warm & friendly demeanour.
• Strong communication skills both written & verbal.
• Flexible with working hours in order to meet business needs.
• Ability to use initiative & be pro-active to react to the needs of the business.
• Have confidence to approach & communicate with customers efficiently.