What will I be doing?

• Dealing with all membership administration processing received into the Membership Support Team inbox within 24 hours of receipt, including package changes, raising refunds, suspends / freezing and cancelling membership
• Capture accurate data of reasons for cancelling or freezing via the relevant systems
• Ensure all member records are accurate and up to date
• Ensure processing is completed in line with our terms and conditions
• Participate and share knowledge and expertise with other team members
• Work within framework to resolve membership issues and escalate as appropriate for approval where necessary
• Any other reasonable requests as made by the Team Leader or Manager
• Working patterns will be based on a 5 out of 7 day working week, whereby shifts will vary on a regular basis to cover the needs of the business.  Morning, evening, and weekend working will be required
• Regular attendance in-club to use all the facilities, attend classes and to keep up to date with new products and offerings

How will I be measured?

• Achievement of set KPIs
• Responding to all cases within the required SLA
• Performance monitoring within department league table

What qualifications, skills and experience do I need?

• Experience of Club Centric/ABS/Avius (preferable)
• Excellent communication skills, both written and verbal
• Ability to work alone and be self-motivated
• Good knowledge of Microsoft packages including Word and Excel

• Numerate
• Team player
• A methodical and logical approach to work
• Well organised

Closing Date:

31 Oct 2022