Job Description

Contract: Permanent

Basic hours per week: Full time (Monday to Friday, 34.5 hours)

Location: Home/office-based

Remuneration: £20,500 22,500 per annum depending on experience

Reports to: Head of Member Services

The Role

We’re looking for a confident communicator to support our Membership team. We need someone who is experienced at fielding calls and emails and perform data entry and routine processes. The ideal candidate will need to be able to follow instructions and handle calls, calmly and professionally, as well as performing accurate data entry. A lovely role for someone with first-class customer service and call-handling skills.

* In the current circumstances, it is vital that you have access to robust internet services at home and that you can receive phone calls using Microsoft Teams throughout the day (all IT equipment provided).

Key Responsibilities

Fielding incoming telephone enquiries

Fielding and responding to incoming emails

Advising prospective members on how to join

Sending queries and contracts to the advisory team

Taking subscription payments over the phone

Setting up Direct Debits

Issuing Public Liability Insurance documents

Issuing replacement cards

Inputting and processing applications

Sending correspondence to applicants regarding membership

The duties above outline the broad areas of responsibility of the role. The SoA reserves the right to vary these duties to suit the requirements of the business.

Essential Skills and Experience

Excellent call-handling and communication skills

Excellent accuracy and attention to detail

Ability to prioritise work effectively and to complete tasks to strict deadlines

Ability to work both in a team and independently

A friendly and approachable manner, with a can-do attitude and a common-sense approach

Desirable Skills and Experience

Previous database experience

Familiarity with Office 365, particularly Teams, Outlook and SharePoint

Experience working in a membership organisation or trade union.

How to Apply

To apply for this role or to find out more, email Anna Ganley at AGanley@societyofauthors.org Friday 7th January 2022. When applying, it is essential to send a separate covering letter with your CV. All applications will be acknowledged.

This role is for immediate start in January 2022.

Interviews will be conducted via Zoom in the first instance. If you have any access needs, please let us know.

The SoA is committed to championing equity, inclusivity and diversity. We strongly encourage applications from a broad range of social, cultural and educational backgrounds and from under-represented backgrounds.