About the job

Summary

The Royal Air Force Medical Board at RAF Henlow are recruiting for a dynamic and resilient individual to take up the role of Medical Administrator. We currently have a vacancy within the department to carry out administrative tasks in support of the Aviation Medicine Clinical Services (AMCS) output.

This position is advertised at 37 hours per week.

Part-time employment can only be supported when two suitable candidates wish to participate in a job-share scheme.

Job description

The successful candidate will be expected to undertake a variety of administrative tasks such as:

- Management of a new patients referral through the electronic Medical Information System (DMiCP) and allocation to an appropriate clinician as required.

- Liaising with patients and Defence Primary Healthcare Medical Centres to arrange medical appointments at the AMCS.

- Deal with any queries that arise, passing to the clinical team as appropriate

- Respond to telephone enquiries appropriately.

- Ensure all patients and visitors to the RAF Medical Board & AMCS are received in an appropriate manner, including the issue of identity passes and delivery of a building specific Health & Safety brief.

- Perform administrative tasks as necessary including photocopying, faxing, scanning, data processing and database management in support of the operational functions of the AMCS.

Essential: IT Literate – MS Office Skills

Excellent communication skills

Be prepared to work as part of a team

Maintain patient confidentiality

Responsibilities

An applicant should:

- Be prepared to work within a larger multidisciplinary team, including providing cross-cover of other positions in times of leave or other absences (sickness, compassionate etc)

- Be able to communicate effectively via telephone, email and during face-to-face discussions with patients, Consultants and visitors.

Behaviours

We'll assess you against these behaviours during the selection process:

• Managing a Quality Service
• Working Together
• Leadership

We only ask for evidence of these behaviours on your application form:

• Managing a Quality Service

Benefits

• Learning and development tailored to your role

• An environment with flexible working options

• A culture encouraging inclusion and diversity

• A Civil Service pension

. 25 days Annual Leave initially (increasing annually to max total 30 days)

. 6-month probation period

The post does not offer relocation expenses. External recruits who join the MOD who are new to the Civil Service will be subject to a six month probation period.

Please be advised that the Department is conducting a review of all pay related allowances which could impact on those allowances that the post currently being advertised attracts.

Please note: Expenses incurred for travel to interviews will not be reimbursed.

Any move to MOD from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax-Free Childcare. Determine your eligibility at https://www.childcarechoices.gov.uk/.

MOD Recruitment Satisfaction Survey – we may contact you regarding your experience to help us improve our customer satisfaction. The survey is voluntary and anonymous. You may however be given the opportunity to provide additional information to help us improve our service which includes the collection of some personal data as defined by the United Kingdom General Data Protection Regulation (UK GDPR). The MOD Privacy Notice sets out how we will use your personal data and your rights.