Global Functions Technology India Head – Managing Director / Director – India: Pune or Chennai

As a bank with a brain and a soul, Citi creates economic value that is systemically responsible and in our clients’ best interests. As a financial institution that touches every region of the world and every sector that shapes your daily life, our Enterprise Operations & Technology teams are charged with a mission that rivals any large tech company. Our technology solutions are the foundations of everything we do. We keep the bank safe and provide the technical tools our workers need to be successful. We design our digital architecture and ensure our platforms provide a first-class customer experience. Our operations teams manage risk, resources, and program management. We focus on enterprise resiliency and business continuity. We develop, coordinate, and execute strategic operational plans. Enterprise Operations & Technology re-engineers client and partner processes to deliver excellence through secure, reliable, and controlled services.

Global Functions Technology is a diverse organization comprised of more than 15,000 talented professionals with some of the brightest minds – all working together to realize Citi’s Vision of growth and economic progress. As a group, we partner with the Finance, Risk, Compliance, and Human Resources teams to drive the delivery of innovative technology solutions using common data, analytics, and platforms. Our technology operates in real-time environments, capturing and managing market, transaction, and accounting data, as well as the data from millions of customers daily. Our solutions cover all products and geographies in which Citi does business. We are the backbone for reporting across the bank, satisfying our regulatory commitments, enabling our businesses to be nimbler and helping to safeguard customer assets through highly effective controls.

Our commitment to diversity includes a workforce that represents the clients we serve globally from all walks of life, backgrounds, and origins. We foster an environment where the best people want to work. We value and demand respect for others, promote individuals based on merit, and ensure opportunities for personal development are widely available to all. Ideal candidates are innovators with well-rounded backgrounds who bring their authentic selves to work and complement our culture of delivering results with pride. If you are a problem solver who seeks passion in your work, come join us. We’ll enable growth and progress together.

Job Overview

Given the complexity of the Global Functions Technology portfolio, and the challenges of managing large scale cross-functional change, we are currently looking for a senior leader to act as our India Lead. The role will oversee the growth and development of our GFT Team located in India as well as having responsibility for managing deliverables associated with the Consent Order. This role has a direct reporting line to the GFT Chief Operating Officer as well as a matrix reporting line into the India Country Head.

Responsibilities:

As the India Lead of Global Functions Technology, the role includes:

• Represent Global Head of GFT as their proxy locally

• Drive local prioritization of requirements into the global prioritization process

• Provide local leadership to the GFT teams located in India, including identification of local talent needs and talent development.

• Implement talent strategies to build a strong diverse direct workforce

• Build and implement a talent development strategy for our India based teams.

• Actively participate and take a lead in India O&T Leadership groups

• Build and foster strong partnerships with the global Technology Leads for each of the Functions

• Act as local lead for regulatory interaction and escalation on behalf of GFT

• Oversee the successful delivery of the Technology Book of Work driven from India including all Consent Order related deliverables including:

• Define and own integrated plans across the technology teams for key programs within India

• Ensure the right level of sponsorship and ongoing governance is in place to drive local program execution

• Manage all critical dependencies and execution risks for the programs

• Drive a culture of accountability into the teams within India

• Allow the application development managers to focus on execution of their discrete pieces of work, whilst ensuring that the end-to-end context is kept in mind, and that the appropriate end to end process and technical architectural principles are continually reinforced

• Partner with the Global Functions Technology Leads to lead communication for all large-scale technology change within India, including with C-suite sponsors in India.

Critical Competencies & Qualifications:

• Senior professional with at least 15 years’ experience in financial services, preferably in a technology or software development organization

• Demonstrated development, planning and execution of medium range and long-term strategic plans

• Demonstrated project management experience and detailed knowledge of technology products

• Broad and comprehensive knowledge of Regulatory environment across India

• Demonstrated ability to develop and implement strategy and process improvement initiatives. Proficient in developing new ideas to mitigate and improve current processes

• Excellent problem-solving skills. Ability to see the big picture with high attention to critical details. Well versed in breaking down complex matters into core issues and root causes that can be more readily addressed

• Consistently developed and maintained effective work relationships with the ability to engage and influence stakeholders at all levels within the organization, from technical developers to senior business/executive leaders

• Pushes self and colleagues to higher levels of performance by actively listening and engaging in constructive dialogue

• Ability to balance strategic thinking with process-oriented execution, with a high attention to detail and quality on both internal teamwork and external material delivered to clients

Skills:

• A demonstrated ability to work across company boundaries, managing by fact and influence to hold a disparate group of participants and sponsors to account

• Exceptional written and verbal communication skills - will have interaction with senior technology and business managers

• Candidate is expected to be a strong team player and work effectively in cross-organization situations

• Experience leading a team with a focus on people development

• A demonstrated commitment to developing talent, including a history actively driving to a more diverse talent mix across their teams

• Able to work under pressure and manage to tight deadlines or unexpected changes in expectations or requirements

Education:

• Bachelor’s degree or equivalent experience

• Master’s degree preferred

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.