DESCRIPTION

Job summary
Amazon Operations sits at the heart of the Amazon customer experience. We look after everything from the moment a customer clicks buy; to the moment their item is delivered – from desktop to doorstep. We do things on a massive scale – millions of packages pass through the hands of our Associates every year. As a business, we do lots of things to attract, engage, support, motivate and enable the brilliant people who make it all happen.

At the forefront of that effort, in Europe, sits our Workforce Staffing Marketing Team – a collective of talented individuals managing the media & marketing strategy, reporting, modelling & analytics, tools & systems. Our goal is attracting hundreds of thousands of associates yearly for various operational business lines (fulfilment centers, transportation, and logistics).

ROLE OVERVIEW
We are looking for a self-starter Marketing Program Manager to lead the delivery of initiatives that will optimize the way the WFS Marketing team operates and functions.

Reporting into the existing Program Manager, you will drive projects to optimize marketing operations - including centralizing the briefing process, creating templates and frameworks of marketing campaigns, automating the onboarding process for new marketers, improving the PM collaboration tool, creating a marketing PM framework.

You will also create programs to enable our team of talented marketers to grow and work more efficiently – including delivering marketing workshops, designing learning paths, creating frameworks for cross-country collaboration, establishing ways of communication for a remote team spread across 5 countries.

There are many opportunities in this space to innovate and learn, experiment and pilot, and work closely with multiple stakeholders in Europe, UK and North America.

In this position, you will:
• Own the documentation of the marketing strategies and projects
• Identify opportunities to streamline marketing processes and ways of working across the EU and drive their improvement
• Manage programs and projects from concept development and planning through implementation to measurement and analysis
• Manage the rhythm of business and keep stakeholders up-to-date by providing weekly updates and leading monthly or quarterly business reviews
• Develop a culture of continuous improvement, lean and agile thinking
• Establish strong working partnerships with team members and stakeholders from WFS Marketing, Product, Finance, Data Science, Analytics, Intelligence, HR, PR, Legal

BASIC QUALIFICATIONS

• Excellent writing skills (experience with writing Project Documentation)
• Bachelor or Master’s degree in Business, STEM, Psychology, Human Resources, Marketing or related field
• Experience in Program or Project Management of complex projects with tight deadlines in an international and multicultural environment
• Experience with Paid Media / Performance Marketing
• Experience in Consultancy or Marketing, HR, Recruiting, Business Analytics, Operational Excellence, Change Management
• Experience building a narrative from data to generate recommendations and support business decisions

PREFERRED QUALIFICATIONS

• Knowledge of a second European language
• Knowledge of Behavioral Psychology
• Experience working with remote, geographically-distributed teams, with senior leaders
• Agile, Lean, Prosci, Prince2 Practitioner, or other Process Improvement methodologies




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