Secureworks® (NASDAQ: SCWX) is a global cybersecurity leader that protects customer progress with Secureworks® Taegis™, a cloud-native security analytics platform built on 20+ years of real-world threat intelligence and research, improving customers’ ability to detect advanced threats, streamline and collaborate on investigations, and automate the right actions.

www.secureworks.com

We enjoy competitive compensation and benefits packages, and reward and recognize our employees for exceptional results. A constant focus on continued learning and growth keeps our team members engaged and excited about “what’s next.” We offer flexible work options when available, and emphasize the importance of work-life balance. We know that when our people are rewarded, recognized, and rejuvenated, we win as a team.

Before we can drive human progress with our game-changing products we must first attract human attention. Marketing Operations teams are integral to shaping our approach. They work in close partnership with teams that specialize in segment marketing, global operations, product management, customer relationship marketing and finance. In collaboration, they outline approaches as well as specific activities, they are key to establishing, enhancing and distinguishing Dell Technologies product placement within a competitive global market. It’s all about standing out.

Join us as a Marketing Operations Manager on our Marketing team to do the best work of your career and make a profound social impact.

What you’ll achieve
As a Marketing Operations Manager, you will help monitor and measure the effectiveness of our marketing initiatives as they relate to the overall company’s goals. In this role you will cooperate with marketing and sales team to optimize the processes to deliver the highest quality results.

You will:

• Work alongside existing Marketing Operations team to help marketing plan, build and launch their programs using Marketo.

• Building target lists and segmentations to aid in geographic and account-based marketing efforts for customers and prospects.

• Create and manage project plans with clearly defined deliverables and resources, coordinate work streams and dependencies, track and communicate progress, and identify obstacles and ensure they are addressed.

• Assist the Marketing Operations Director with maintaining, optimizing, and integrating marketing technology as requested. Work cross-functionally with other team members to evaluate, implement and integrate new technologies and add-on applications to improve and optimize marketing team performance.

• Help manage technical systems and processes used to generate, distribute, track and report on leads and marketing activity in key marketing systems (marketing automation, CRM).

• Establish and maintain scalable processes for marketing that ensure deployment of best practices in campaign, program, project, and lead management.
• Provide oversight of some MarOps projects - building log of issues for regular meetings; helping document meeting minutes and ensuring all Marketing issues are flagged and prioritized accordingly.

• Assist with data cleanliness in the various systems - merging and converting records; researching causes of bugs to correct processes; cleansing, enriching and uploading prospect lists from various marketing activities.

• Help train and onboard marketing team members – acquainting them with Secureworks specific business processes and teaching them how to use the marketing software deployed within our environment.

Essential Requirements
• 8+ years of related experience technical marketing and marketing operations experience
• Expert level, hands-on experience with marketing automation software (Marketo) and CRMs (Salesforce)

• Expert level usage of all Microsoft Office applications, specifically PowerPoint and Excel

• Experience with reporting and data analysis
• Proficiency in marketing automation systems, integrations and modern marketing and sales solutions  

• Experience working on multiple projects simultaneously in a fast-paced environment 
• Excellent communication skills and a desire to improve processes

• Obsession with making customers happy

Desirable Requirements

• Ideal candidate is technical, organized, results driven, with strong attention to detail and a passion for working in digital applications.

• Experience supporting a Global marketing team.

• Experience marketing B2B software.

• Excellent analytical, critical thinking and problem-solving skills.

• A self-starter, willing to read and watch to learn; with ability to work successfully with little guidance.

• Possess exemplary oral and written communication skills, including ability to concisely present project deliverables.

• Possess exemplary interpersonal skills to work collaboratively, internally and externally, influencing, negotiating and teaming.

• Demonstrated ability to work in a group environment, including collaboration with Senior/Executive level leadership.

• Ability to manage and prioritize multiple projects and adapt to a changing environment.

Secureworks (A Dell Technologies Company) is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Secureworks are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Secureworks will not tolerate discrimination or harassment based on any of these characteristics.  Learn more about Diversity and Inclusion at Secureworks here.

As members of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancies and ensure our recruitment process is inclusive and accessible.