At Cox, we’re forward-thinking innovators who put people first. Our award-winning workplace culture is centered on inclusion and kindness, and we’re looking for people to join our mission to be a force for good in the world. Come build a better future with us across automotive, communications, the environment and more.

We want to do everything we can to keep our employees safe and healthy. Therefore, where permitted by applicable law, you will need to be fully vaccinated against COVID-19 to be considered for this U.S.-based job. Reasonable accommodations for medical and religious objections will of course be considered.

Keep reading to learn more about this opportunity to join the Cox family of businesses.

Real relationships are sincere, authentic, and built on trust. These are the kinds of connections that move business forward. Imagine being the person who helps bring these relationships to life. If you are looking for an opportunity to take your career to the next level, it’s time to learn more about Cox Communications. We are a leading provider of technology solutions across the US and we’re looking for people like you!

Role Summary

The Marketing Manager plays a key role in defining the creative strategy to deliver clear and impactful customer-centric communications that align with our brand promise and customer experience principals, while delivering strong business value.  The marketing Manager will report to the Sr. manager and work collaboratively with Unified Customer Communications team, Technology, Analytics, Execution, Product, Customer Care, Operations among others to develop, implement and optimize enterprise-wide customer communications that improve customer experience, engaging and retaining customer and driving value.

Primary Responsibilities and Essential Functions

Development of one-to-one creative strategy in line with the strategic objective and audience from the ground up, using learnings from previous campaign, results as well as inputs from boundary partners and key agencies to strengthen our customer experience and relationships.

Leads creative for highly targeted and coordinated customer communications across a variety of marketing channels from conception to completion including project kickoff with agencies, stakeholders, boundary partners, project management, regular performance readouts, program optimization, etc.

Responsible for ongoing process improvement to enable faster and more efficient campaign development and best use of resources (internal and external).

Communicate creative strategy, approach, and translate into a project plan to be shared with boundary partners as well as readouts on campaign performance.

Manage communication and reviews of all campaigns with boundary partners, legal and product marketing and problem solve for best and most effective output.

Leverages consumer insights and performance data to develop and/or adjust integrated 1:1 customer communication.

Guide the migration from traditional 1:1 communication approach to modern marketing methods (hyper targeting and personalization, customer journeys, optimization and omnichannel approaches).

Work with diversity and legal teams to ensure creative and content are culturally relevant and legally approved.

Manage the review and approval process with all relevant stakeholders and provide updates when campaigns are launched.

Continually work towards the development of a dynamic and personalized customer lifecycle experience, tailored to each user’s journey.

Optimize performance through A/B testing and work with partners to deliver results and make program improvements.

What’s In It For You?

You do great work for us, so It’s only fair we offer you incentives that inspire you to live your best life.

 You’ll be rewarded with highly competitive pay, plus other compensation perks you’ve come to expect (e.g., 401k + company match, comprehensive medical benefits, etc.) and others you may not (e.g., flexible time off policy, tuition reimbursement for academic pursuits, adoption assistance, pet insurance and more…)

We value our people. That means you’ll work within a culture and with a team that values your leadership, your experience, your contributions, and you – yes, you – as a person. We believe recognition is important, and Cox Communications strives to celebrate those who help make us successful every day.  We also encourage diversity and support inclusion; we want you to do you and feel comfortable doing so.

We also offer boundless opportunities for growth; you can sharpen your skills, learn a new talent, join a mentoring program, even earn an advanced degree. You’ll find the potential for lateral or upward career growth within the Cox family businesses, including the innovative startups in transportation mobility, clean tech and more.

Qualifications:

Minimum

5+ years of experience in email marketing required in related field (i.e., Marketing, Advertising, etc.)

Knowledge of email best practices, deliverability, CAN-SPAM legislation, email success metrics

Proven track record of creating, implementing, and optimizing complex email programs to meet business goals

Ability to direct external advertising agencies in strategy and concept development and execution

Excellent project management, organizational skills, and a keen eye for details

Self-starter with the ability to make independent decisions and the judgment to know when to seek guidance.

Knowledge of SMS and mobile push activity best practices

Willingness to dive in and find answers to complex problems where solutions may not yet be documented

Obsessed with positive customer experiences, content/copy, and accuracy across all customer touch points.

Strong creative vision with a natural eye for design and a passion for delivering dynamic ideas that connect with any audience

Experience developing multi-tactic, campaigns from creative concepting through execution, results readouts, and action plans

Demonstrated ability to effectively work in cross-functional groups and gets results in a matrix organization

Excellent soft skills such as interpersonal, leadership, presentation, and collaborative skills to work effectively with teams throughout organization

Demonstrable capacity to thrive in a high-change, entrepreneurial, and often ambiguous business environment

Agency, creative development and direct marketing experience required

Requires strong knowledge of applications such as Microsoft Word, Excel, PowerPoint, Teams

Some travel required

Preferred

BS/BA degree in related discipline strongly desired (i.e., Marketing, Business, etc.)

Bilingual highly desired (read and write)

HTML coding skills is a plus

Experience in telecommunications industry desired

Who We Are

About Cox Communications

Cox Communications is committed to creating meaningful moments of human connection through broadband applications and services. The largest private telecom company in America, we proudly serve six million homes and businesses across 18 states. We're dedicated to empowering others to build a better future and celebrate diverse products, people, suppliers, communities and the characteristics that makes each one unique.

About Cox 

We are the Cox family of businesses. We’ve been making our mark since 1898 by building and evolving world-class businesses, staying true to our values, and encouraging top talent to always look for growth and impact while building a career with us.  Our primary divisions – Cox Communications and Cox Automotive – are driving a new wave of innovation, powering smart cities with powerhouse broadband communications and pioneering greener, more progressive transportation alternatives for individuals and fleet operators.  We’re also expanding into new spaces like cleantech and healthcare to rev up our momentum toward building a better future for the next generation.  We’re looking for the talent today who will be our leaders tomorrow. Sound intriguing? Learn more about where we are today, where we hope you’ll be going with us, and the common purpose that unites us at coxenterprises.com. 

Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO).  For more details on what benefits you may be offered, visit our benefits page.  

Cox is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.

Statement to ALL Third-Party Agencies and Similar Organizations:  Cox accepts resumes only from agencies with which we formally engage their services.   Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.