Responsibilities

This role is Delivery management role, part of regional OCC Managed services delivery team. We

are looking for a Manager who will lead a team of highly skilled technical experts with a focus

on Fixed communication domain, who will be part of a regional technical team, the OCC Managed

Services.

Manages Services is responsible for the successful technical delivery into customer accounts

within one or more regions.

Preferred Qualifications

Leadership and management of delivery team responsible for providing customers with the

guidance and support needed to ensure successful and most effective use of Oracle's products.

The role is accountable for building and providing platform/technology technical skills

demanded by OCC Managed Services customers.

Develops and leads a team of OCC Managed Services in order to guarantee high quality

technical delivery, as required by the service in a timely manner and in the most cost

effective way.

Be accountable as the point of contact for remote services within the designated region, to

assure appropriate technical skills and resource coverage to fulfill OCC managed Services

delivery commitments in the most efficient way·Manages 24x7 Rota model of remote delivery.

Regular interaction with the internal account teams in different regions.

Drives the technical and soft skills development of team members aligned with organization

objectives, and their personal development plans, career goals·Escalation management with key stakeholders such as Oracle premier support and

Engineering/Dev team in case is needed to speed up resolution of hot issues.

Help to define process to optimize the workflow for procedures.

Lead initiatives that drive the improvement of the OCC managed services.

Required Competencies

Customer Management

Building efficient delivery/virtual capabilities and teams

Supporting Presales and Project Managers

Leadership / Leading Change

Managing team's performance

Problem Solving and Innovation

High Communication quality

Services delivery quality

Resource Utilization & Development

Planning and Organizing Delivery Management

Automation and Tooling

Escalation Management

Accountabilities

Proactively monitors the skills needs within its area of responsibility, report on any

potential risks, and devise and own the action plan to fulfil these needs

Anticipates resource needs and manage hiring activities

Oversees and support any account escalations that may arise

Manage Employee Satisfaction and Talent retention within the assigned team and proactively

report any potential challenge

Operate in line with Oracle's business processes and procedures

Other Qualifications:

BS / MS / MBA or equivalent education

8 years of professional experience in Information Technology and project/customer/account

management experience in an IT consulting/Professional Services organization preferred.

Experience with large scale IT support/implementations at Customers

Ability to spot proactive services to the benefit of customer

Solid presentation skills and the ability to adjust communication content to a wide range of

audiences (e.g. layperson, engineers and C-level executives)

An entry-level management position responsible for providing quality work products on customer

engagements while managing a small team of consultants. Has a broad understanding of solutions,

industry best practices, multiple business processes or technology designs within a

product/technology family.

Performs varied and complex duties and tasks that need independent judgment, in order to

implement Oracle products and technology to meet customer needs. Applies Oracle methodology,

company procedures, and leading practices. Demonstrates expertise to deliver functional and

technical solutions on moderately complex customer engagements. May lead the solution design and

implementation aspects of engagement(s) ensuring high quality, integrated software solutions

within constraints of time and budget. Effectively consults with management of customer

organizations. Participates in business development activities. Ensure that operational policies

are followed and that business objectives are achieved by focusing on best practices and process

improvements. Responsible for operational metrics and overall business results for area of

responsibility. Provides coaching, guidance and feedback to develop skills of team members.

Typically manages individual contributors. Demonstrates multiple business process expertise

within one product family or technology solutions architect and design expertise for one

technology product and understand cross stack impacts.

6-8 years of experience relevant to this position including 3-4 years consulting experience and 1

year of engagement/team leadership experience. Undergraduate degree or equivalent experience

preferred. Product or technical expertise relevant to practice focus. Ability to communicate

effectively. Ability to build rapport with team members and clients. Ability to travel as

needed.